Need your talk or text logs?
Timvbg's profile

New Member

 • 

2 Messages

Monday, December 5th, 2022 2:48 AM

Switched to AT&T, can't receive texts from Verizon users

Pretty self-explanatory, I've switched from Verizon to AT&T about three weeks ago. Since then, I have not been able to receive text messages from Verizon users. Everything else works. I've spend hours upon hours with customer service at various levels, doing the same procedures over and over and over, with no results. There is no progress, and no follow up. It's like customer service throws in the towel after trying and leave you to figure it out (?) on your own. Nice. I'm considering switching back to Verizon. Disappointed with the AT&T experience.

ATTHelp

Community Support

 • 

207.5K Messages

2 months ago

Hello @Timvbg, this is not the experience we want you to have, and we understand the importance of being able to receive texts. We're here to provide information to help resolve your messaging concerns. 

 

To begin, what is the make and model of your device? This will help us provide specified troubleshooting steps for your phone. Are you using the device messaging app or a third party? This information can help pinpoint the possible disruption in receiving messages.

 

In addition, make sure you and the person you’re messaging are both in our domestic coverage area and have:

  • An AT&T wireless account with HD Voice (not available for AT&T PREPAID)
  • An Android smartphones that support Advanced Messaging from AT&T
  • Advanced Messaging turned on
  • A smartphone featuring the Messages by Google app with Enable chat features turned on and a Connected status
  • Up-to-date software installed on your smartphone to get the latest device software to make sure you have the latest features and device protection options.

In these instances, we recommend visiting our Mobile Messaging troubleshooting tool to find and fix problems. Start by signing in to your myAT&T app and then click on "Let's get Started" and follow the prompts. 

 

Meet us back here with the results of the troubleshooting tool if you still have questions, and we'll be happy to walk through additional troubleshooting options. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

New Member

 • 

2 Messages

2 months ago

Thank for getting back with me. 

As I mentioned in my message, I have already spent approximately 10 hours with your customer support, including at least four calls with advanced technical support. I am not looking for standard troubleshooting this has already been accomplished numerous times. I need this issue to be elevated to the appropriate level so it can be fixed.

My phone is a Samsung S22 Ultrz, and yes I am using the device messaging app. 

ATTHelp

Community Support

 • 

207.5K Messages

2 months ago

Thank you for reaching back out @Timvbg,

 

We're happy to help escalate your concerns. We want to get you into a DM to take a closer look into your messaging concerns. 

 

Check the message icon in the upper right-hand portion of the page and reply. In the meantime, gather your account information, and we'll get started working towards a solution. 

 

Thank you.

 

Alasani, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.