Straight Outta Data: Knowledge Share Mid-Day Wednesday, August 24, 2016

@aTeamxM4TT

Thanks, the second and third part are more my add on.  I don't use Gophone, Adidaskid does.  We could really use more info on Gophone. We feel kind of dopey when those questions come up.  

@lizdance40 thank you so much for the feedback.  Regarding the $20 cost for the additional 10 gigs verbiage confusion, we can definitely take this back to our communiations team and provide that feedback.

Tim, AT&T Community Specialist

@cali4nia442. Unfortunately, there is no way to partition a shared data plan.  What we advise is to show them how to monitor their data and let them know when they will be shut off.  Then you can manually turn off data on the line.  There is no reason to use more than 4-5 gigs a month even without wifi.  It's abuse of the shared plan.  If you need help showing him/her how to monitor data, it's in the settings on the phone, under data or cellular usage.

To shut off data to a line on the My ATT app on your phone:

I don't think that there is a way to limit a phone to a certain amount of data. your only option is to turn off his data once he reaches a certain point. When the billing period restarts, his data will be automatically restored. Once his data is shut off, maybe he will learn how to use his data sparingly.

You can also make sure that his phone is set to optimal settings to not use excess data.

Making sure tha,t if his phone has wifi assist, disable it. It causes the phone to still use data even if on wifi, if the phone determines the wifi signal to be inadequate.

Check the settings and see what apps are using the most data and if they are not critical apps, set them to not use cellular data.

Make sure that the phone is set to not use cellular data for app updates. App updates can use huge amounts of data in a short period.

With the new Mobile Share Data plans, you will no longer be charged for overages but when you reach your limit, your speed slow.

@cali4nia442

If you haven't seen the new plan, you might want to look at the data prices and see if it's cheaper for your family.

https://www.att.com/shop/wireless/data-plans.html

Hey @adidaskid808, to answer your 1st question.

The $60 GoPhone plan allows you full access to the data in your plan (in this case 6GB) while travelling in Mexico and Canada. There is no limit or time, the only restriction is if both the number of texts and number of voice minutes used, made, or received in Mexico and Canada exceed 50% of the total number of texts or voice minutes in a month for any consecutive three-month period, service may be terminated if the amount used in Canada exceeds the amount used in the U.S.

Thank you!  That clarifies it well.  I'll pass it on.

@lizdance40 But when I lower that data plan the next month, I'm going to lose the rollover from my increased plan from the month before, correct?

Seems like a minor inconvienence compared to using data speeds from a decade ago 🙂

If it's a day or two left in the more I'd suffer (first world problems!), but if for some reason I blew through all my data in the first two weeks, I'd need to do something.

@Gary L. Exactly.  Works well for summer travel if you jack the plan up and maybe get 2 months with rollover.