Community Support
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15.2K Messages
Straight Outta Data: Knowledge Share Mid-Day Wednesday, August 24, 2016
We’ve all received a text message or email alert when we’re almost at our data limit and been left wondering, where did it go? We’ve all been there! Our minds quickly jump to “Is my phone ‘leaking’ data?” or “Is someone else using my data?” We know how important staying connected is in this day and age, and we know that your data plays a big part in helping you stay in contact with family and friends.
That’s why we’re here with another “Ask an Expert” session. You have questions that we want to answer regarding your smartphone data usage!
STRAIGHT OUTTA DATA
Knowledge Share
Wednesday, August 24, 2016
1 - 5 PM ET 10 -2 PM PT
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
adidaskid808
ACE - Professor
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1.7K Messages
8 years ago
I am back on the PC for the last 8 mins of this forum 🙂
Do you mean voice call only ??
@ATTOzzieCS ??
This 50% thing do not apply to roaming data ??
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KimberV
Employee
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11 Messages
8 years ago
@lizdance40 You can reach the International Team Specilists directly by calling 1-800-335-4685 from within the USA.
Also just in case you need to reach AT&T by phone while you are out of the country you can do so 24/7 at +1 916-843-4685. If you call from your AT&T Cell phone we will cover the costs for the call 🙂
I hope that you and your family have save jouneys and enjoy your adventures that are yet to come 🙂
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Gary L
ACE - Expert
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16.5K Messages
8 years ago
Thanks everyone!
I appreciate all the info and answers (even to the questions I didn't ask!).
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ATTOzzieCS
Former Employee
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17 Messages
8 years ago
@adidaskid808
We’ll contact you via PM (private message) so we can better assist you with your account.
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adidaskid808
ACE - Professor
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1.7K Messages
8 years ago
Thanks .... I need plan English answer lol
As you know, sometime AT&T 's fine prints are hard to understand
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KimberV
Employee
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11 Messages
8 years ago
AT&T has a lot of great Support Articles that can help with viewing and managing Cellular Data usages. They include videos, information, and step by step instructions to walk you through things as well both through the myATT App and the myATT online account access.
Ways to manage wireless usage
https://www.att.com/esupport/article.html#!/wireless/KM1011301
Track wireless talk, text, and data usage
https://www.att.com/esupport/article.html#!/wireless/KM1009269
How wireless usage is billed
https://www.att.com/esupport/article.html#!/wireless/KM1048289
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ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Thank you all for your participation in this thread!
Here are some great resources that came up during the discussion:
We would first like to thank our outstanding ACE’s for all they do:
Secondly, thank you to all of our community members who jumped in to ask (and answer) questions.
Lastly, I want to thank all of our AT&T experts for taking the time to go through and respond to all these great questions!
Thank you all again, and we look forward to seeing everyone at our next Ask an Expert session!
Kevin, AT&T Community Specialist
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