For the mom who gives us everything - Mother's Day gifts that connects us.
Need your talk or text logs?
Dbig727's profile

Tutor

 • 

15 Messages

Friday, November 22nd, 2019 5:39 PM

Stopped getting mms in text messages

All of the sudden, my phone (Samsung Note 😎 stopped downloading pictures sent via text message. How do I fix this? 

Community Support

 • 

231.4K Messages

4 years ago

Greetings @Dbig727!

 

We like to look into your phone's inability to download MMS. However, we like more info about your experience.

  • How are you trying to download those files, via cellular network or Wi-Fi Calling?
    • If cellular, what is your signal strength?
    • If Wi-Fi Calling, try using cellular by navigating to Settings then disable mobile data.

Also, try resolving your experience by rebooting your phone (press and hold the Volume down and Power keys at the same time for 10 seconds or until the phone restarts).

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

Tutor

 • 

15 Messages

4 years ago

Thank you. Unfortunately, I've tried rebooting several times and still no
go. I am unable to download received MMS messages sent over WiFi or
cellular data.

I don't know why it suddenly stopped. I checked software, which seems to be
current. It appears as though there may have been a security patch issued
on 1 Nov that I don't have, but I am unable to get it. So maybe my phone
doesn't need it?

Community Support

 • 

231.4K Messages

4 years ago

Thanks for the update, @Dbig727!

 

Looks like we'll need to further investigate your issue. Click the Forums Inbox (envelope icon) and reply to the message from ATTCares.

 

Make sure to verify your requested account details so that we may assist with your case.

 

I look forward to assisting you.

 

Lar, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.