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Tutor

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2 Messages

Thu, Feb 14, 2019 11:14 PM

SMS Spam Coming From an Email Address: How to Report

I'm getting spam texts from email addresses. When I report those to SPAM,  there's a step to provide the phone number. When I send the email address, it again asks for a phone number. Any way around this? If not, an AT&T people know who runs this program so I can request that they allow email addresses as senders in addition to phone numbers?

 

Thank you.

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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108.6K Messages

a year ago

Hi @PatPiot

 

This is a great questio, and very crucial when protecting your online information! 

 

To report spam email addresses and their content, you may report the instance to abuse@att.net or to reportphishing@antiphishing.org , the latter being the email to the Anti Phishing Working Group. 

 

You may also forward suspicious text messages to "7726" to notify us of those as well! 

 

To reference these methods, as well as other security tips, please visit our support article for Protecting Against Email Spam or our Fraud & Security Resources

 

Thank you! 

 

Trace, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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108.6K Messages

a year ago

That is correct @PatPiot

 

At this point in time, that would be the best way to report it since the origin point is an email address. You can also report it to the FTC through their Complaint Assistant!

 

Selecting "Unwanted Telemarketing, Text, or SPAM" > Text will allow you to enter both the phone number or the short-code, if applicable, in addition to the email address. 

 

Your suggestion to collate everything in to a single process is great, an amazing one at that, and I will definitely be passing it along to see about possible implementation. We appreciate it! 

 

Trace, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

a year ago

Hi Trace-

I have reported the spam text to 7726, but the issue is that when the sender is an email address rather than a phone number, the system does not recognize that and thinks the sending email address is part of a message.

So should I report spam texts to the email phishing address you provided? That phine (😁) but to make it easier on us users, having one place to report spam texts regardless of their origin would lighten our cognitive load.

Thank you.

Teacher

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9 Messages

a year ago

You can block an email address on your device. Simply create a contact call it anything, add the email address only, save contact then block that contact.  What we have figured out is AT&T blocks replies to certain email addresses as well. Our company has an opt out feature to remove subscribers when they reply "stop". It used to work until late 2017 then AT&T decided to block it, so now all we do is append a message to all AT&T subscribers saying "Dial 611 to Stop" which obviously costs a lot of $ when 1000+ calls per month are for this nonsense. See my post here for more info: https://forums.att.com/t5/General-Device-Support/Text-to-Email-not-working-to-stop-message-campaigns/m-p/5807854

Tutor

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2 Messages

10 months ago

This is happening more and more. I forward them to 7726 but it asks for the phone number. I reply with the email address the spam came from and get another automatic text from AT&T asking for the phone number. 

Tutor

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9 Messages

8 months ago

AT&T is only interested in our money. I've been round and round the spam crap and there's always some stupid excuse. They charge you to block calls they shouldn't even allow through, and there's some excuse for why they can't stop them...but they have no problems charging you to block the . It's all about the almighty AT&T dollar. 

Contributor

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2 Messages

7 months ago

This doesn't work, I can either link or share contact, or link. I pay way too much every month to support spam messages and calls. Boo hoo.

Contributor

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1 Message

7 months ago

Yeah this is ridiculous, I get at least 7 of these spam messages a week. Some are phishing scams claiming to be Wells Fargo others are offers for loans. It's always different email addresses, so what will reporting them do anyway? Why can't o block all messages from unknown sources? I would rather miss random friendly message and have to dig through blocked texts instead of  receiving spam everyday. I change change my number I've had for 15+ yrs but that obviously won't help

Contributor

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1 Message

7 months ago

I too am getting multiple a week now. When searching for a solution, I read that Verizon has an option to block all texts from emails and web addresses. Might be time to change carriers...

Tutor

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1 Message

7 months ago

Here’s how

It’s about stopping  messages from email address (spammers latest technique)
This should take care of this annoying issue. I just spent 35 minutes on the phone with a WONDERFUL AT&T Customer Care Rep named Gina. She & her supervisor researched and located "Article *446389". It gave her instructions how to block all emails being sent as text messages on my Phone. AT&T has to do it on their end. As she just did it for my account, I am hopeful that I will not receive more of those pesky texts. When you call AT&T, ask the representative to look up "Article *446389

He said -- and this will make sense on their end -- that they should click on "Torch", then to "Mind" then to E-Mail Getaway or Gateway (sorry think this is right - can't read my own writing.) There are three options they can turn off. The first two is to block email on SMS, the second is block email on MMS. He selected both. (There is a third option which he did not do because he had no idea what it was.)

New Member

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1 Message

Niceeee!!! Thank you so much.

It took me a hard time to get these messages blocked. They said they were unable to process the request because of a higher level of difficulty. They said they will open a ticket and then somebody from ATT will call me within 24h.

New Member

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2 Messages

@Knb1534 Thanks, I called ATT, and after wading through the language difficulties with the level 1 representative, and the slightly less painful language difficulties with the level 2 representative, keeping my patience along the way, I was able to get them to check the two boxes that you mention above that will prevent any low-life spammers from sending unwanted email messages from their fake email addresses to my iPhone as a text. Yes, Apple should have this built into IOS. They don't. Yes, ATT should be right up front and tell all about this. They won't. If you have the problem described here, and you have patience, just take the steps described by Knb1534 above, and you can then live in peace without spam emails showing up as texts on your phone.

(edited)

New Member

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2 Messages

Thanks for the info on how to stop these text messages that I've been getting from these emails. I can now call AT&T and get this stopped. Wished we would have had prior warning about this problem and a simpler solution.

Contributor

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1 Message

7 months ago

All well and good, but I shouldn't have to call up AT&T and have their reps stumble through documentation to find some obscure instructions on how to do it. And I shouldn't have to tell the reps where to find it in THEIR documentation.

 

I should be able to manage these settings on my device or through the website.

dwill05

Master

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3.7K Messages

7 months ago

If you want to be able to block texts from emails on your device, you’ll have to talk to Apple to get them to write it into their iOS.  Otherwise, it’s depending on AT&T to do it.

mrwheat

Mentor

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22 Messages

7 months ago

I have no idea what you just said. It's not proper grammar. 

mrwheat

Mentor

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22 Messages

7 months ago

Definitely that didn't answer the question 

Tutor

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1 Message

7 months ago

I wish to block ALL texts sent to me from email addresses. As the spammers constantly change their address, it’s impossible to block them,  or more accurately, worthless to block individual addresses AFTER I’ve received them. It’s akin to closing the door after you’ve been punched in the face. I’d rather PREVENT than react.