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Tutor

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2 Messages

Thu, Feb 14, 2019 11:14 PM

SMS Spam Coming From an Email Address: How to Report

I'm getting spam texts from email addresses. When I report those to SPAM,  there's a step to provide the phone number. When I send the email address, it again asks for a phone number. Any way around this? If not, an AT&T people know who runs this program so I can request that they allow email addresses as senders in addition to phone numbers?

 

Thank you.

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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127.8K Messages

a year ago

Hi @PatPiot

 

This is a great questio, and very crucial when protecting your online information! 

 

To report spam email addresses and their content, you may report the instance to abuse@att.net or to reportphishing@antiphishing.org , the latter being the email to the Anti Phishing Working Group. 

 

We also have a site you can report uwanted calls and texts.

You may also forward suspicious text messages to "7726" to notify us of those as well! 

 

To reference these methods, as well as other security tips, please visit our support article for Protecting Against Email Spam or our Fraud & Security Resources

 

Thank you! 

 

Trace, AT&T Community Specialist

(edited)

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

I tried to report to abuse@att.net but was told they couldn't help because the sender address of the spam was not an at&t domain. I've received text messages from both Gmail and Hotmail
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

@ATTHelp This is not the official solution as this won't work! These spammer are using bots and the email addresses change constantly. A better solution is described by @Knb1534 below.

I just called your representatives myself. Awaiting to see if this has any effects. They changed it on your end: "Torch" ==> "Mind" then to "E-Mail Gateway".

This will eliminate all SMS/MMS coming from an email for my account. This won't affect iOS/Apple because those are sent via iMessage/iCloud network and can be managed by the app settings.

Users desiring this change will have to call on an individual basis of course until you guys create a user tool that allows us to make this change ourselves.

(edited)

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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127.8K Messages

a year ago

That is correct @PatPiot

 

At this point in time, that would be the best way to report it since the origin point is an email address. You can also report it to the FTC through their Complaint Assistant!

 

Selecting "Unwanted Telemarketing, Text, or SPAM" > Text will allow you to enter both the phone number or the short-code, if applicable, in addition to the email address. 

 

Your suggestion to collate everything in to a single process is great, an amazing one at that, and I will definitely be passing it along to see about possible implementation. We appreciate it! 

 

Trace, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

I want to block all text from email period. I don't give a (Edited per community guidelines) if they are trying to give me a million dollars I don't want it. Verizon does this. Move your (Edited per community guidelines) or I will go back.

(edited)

Tutor

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2 Messages

a year ago

Hi Trace-

I have reported the spam text to 7726, but the issue is that when the sender is an email address rather than a phone number, the system does not recognize that and thinks the sending email address is part of a message.

So should I report spam texts to the email phishing address you provided? That phine (😁) but to make it easier on us users, having one place to report spam texts regardless of their origin would lighten our cognitive load.

Thank you.

Teacher

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9 Messages

a year ago

You can block an email address on your device. Simply create a contact call it anything, add the email address only, save contact then block that contact.  What we have figured out is AT&T blocks replies to certain email addresses as well. Our company has an opt out feature to remove subscribers when they reply "stop". It used to work until late 2017 then AT&T decided to block it, so now all we do is append a message to all AT&T subscribers saying "Dial 611 to Stop" which obviously costs a lot of $ when 1000+ calls per month are for this nonsense. See my post here for more info: https://forums.att.com/t5/General-Device-Support/Text-to-Email-not-working-to-stop-message-campaigns/m-p/5807854

New Member

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5 Messages

This is useless they change email addresses daily with a bot.

Tutor

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2 Messages

a year ago

This is happening more and more. I forward them to 7726 but it asks for the phone number. I reply with the email address the spam came from and get another automatic text from AT&T asking for the phone number. 

Tutor

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9 Messages

a year ago

AT&T is only interested in our money. I've been round and round the spam crap and there's always some stupid excuse. They charge you to block calls they shouldn't even allow through, and there's some excuse for why they can't stop them...but they have no problems charging you to block the . It's all about the almighty AT&T dollar. 

Contributor

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2 Messages

a year ago

This doesn't work, I can either link or share contact, or link. I pay way too much every month to support spam messages and calls. Boo hoo.

Contributor

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1 Message

a year ago

Yeah this is ridiculous, I get at least 7 of these spam messages a week. Some are phishing scams claiming to be Wells Fargo others are offers for loans. It's always different email addresses, so what will reporting them do anyway? Why can't o block all messages from unknown sources? I would rather miss random friendly message and have to dig through blocked texts instead of  receiving spam everyday. I change change my number I've had for 15+ yrs but that obviously won't help

New Member

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5 Messages

7 a week. These (Edited per community guidelines)ers are texting me 5 times a day.

(edited)

Contributor

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1 Message

a year ago

I too am getting multiple a week now. When searching for a solution, I read that Verizon has an option to block all texts from emails and web addresses. Might be time to change carriers...

Tutor

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2 Messages

a year ago

Here’s how

It’s about stopping  messages from email address (spammers latest technique)
This should take care of this annoying issue. I just spent 35 minutes on the phone with a WONDERFUL AT&T Customer Care Rep named Gina. She & her supervisor researched and located "Article *446389". It gave her instructions how to block all emails being sent as text messages on my Phone. AT&T has to do it on their end. As she just did it for my account, I am hopeful that I will not receive more of those pesky texts. When you call AT&T, ask the representative to look up "Article *446389

He said -- and this will make sense on their end -- that they should click on "Torch", then to "Mind" then to E-Mail Getaway or Gateway (sorry think this is right - can't read my own writing.) There are three options they can turn off. The first two is to block email on SMS, the second is block email on MMS. He selected both. (There is a third option which he did not do because he had no idea what it was.)

New Member

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1 Message

Niceeee!!! Thank you so much.

It took me a hard time to get these messages blocked. They said they were unable to process the request because of a higher level of difficulty. They said they will open a ticket and then somebody from ATT will call me within 24h.

New Member

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2 Messages

@Knb1534 Thanks, I called ATT, and after wading through the language difficulties with the level 1 representative, and the slightly less painful language difficulties with the level 2 representative, keeping my patience along the way, I was able to get them to check the two boxes that you mention above that will prevent any low-life spammers from sending unwanted email messages from their fake email addresses to my iPhone as a text. Yes, Apple should have this built into IOS. They don't. Yes, ATT should be right up front and tell all about this. They won't. If you have the problem described here, and you have patience, just take the steps described by Knb1534 above, and you can then live in peace without spam emails showing up as texts on your phone.

(edited)

New Member

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2 Messages

Thanks for the info on how to stop these text messages that I've been getting from these emails. I can now call AT&T and get this stopped. Wished we would have had prior warning about this problem and a simpler solution.

New Member

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2 Messages

@Knb1534 Yup, this worked for me. I just called them myself. Awaiting to see if this has any effects. They changed it on their end: "Torch" ==> "Mind" then to "E-Mail Gateway".

Thank you!

New Member

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1 Message

@Knb1534 THANKS! Rarely do I find solutions on forums but this was it. The support tech thanked me for doing his job :)

Contributor

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1 Message

a year ago

All well and good, but I shouldn't have to call up AT&T and have their reps stumble through documentation to find some obscure instructions on how to do it. And I shouldn't have to tell the reps where to find it in THEIR documentation.

 

I should be able to manage these settings on my device or through the website.

dwill05

Master

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3.9K Messages

a year ago

If you want to be able to block texts from emails on your device, you’ll have to talk to Apple to get them to write it into their iOS.  Otherwise, it’s depending on AT&T to do it.

mrwheat

Mentor

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22 Messages

a year ago

I have no idea what you just said. It's not proper grammar. 

mrwheat

Mentor

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22 Messages

a year ago

Definitely that didn't answer the question 

Tutor

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2 Messages

You didn’t need to make a negative comment just because you didn’t understand. People are on here trying to help others and you come along being ignorant

(edited)

Tutor

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1 Message

a year ago

I wish to block ALL texts sent to me from email addresses. As the spammers constantly change their address, it’s impossible to block them,  or more accurately, worthless to block individual addresses AFTER I’ve received them. It’s akin to closing the door after you’ve been punched in the face. I’d rather PREVENT than react. 

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