SMS messages not sending or receiving

Hello @Stefft,

We'd be more than happy to take a closer look into why you're unable to send and receive text messages.

We'll need some more details in order for us to better assist you:

• How long has this been going on?
• What troubleshooting steps have you already tried so far?
• What happens exactly when you try to send/receive text messages?
• Are you seeing any error messages?
• Do you have AT&T PREPAID service, or a postpaid wireless account with AT&T?
• Which of our plans is currently set up on your account?
• Also, are you still able to make/receive phone calls and use your mobile data?

Please let us know.

In the meantime, we recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution.

We hope this helps and look forward to hearing back from you.

Sean, AT&T Community Specialist