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SycOps's profile

3 Messages

Tuesday, February 20th, 2024 3:50 PM

SMS filtration

Our business got a new online number to communicate with customers regarding appointment confirmations etc. 

we applied for and received 10DLC registration. 

we are having a problem with many messages not being delivered.  

our research is telling us that our number may have been previously owned by somebody who violated the rules, causing the heavy filtration. How do we contact AT&T and show that we are new owners of the number to remove such heavy filtration?

any input or advice will be greatly appreciated. 

Community Support

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231.4K Messages

2 months ago

Hey there @SycOps,

 

We hear you, and here to help you in any possible way. However, we will need more information in order to get you the assistance you need.

 

Please confirm if this is a business account or a consumer account. Also, please let us know from when you're facing this issue, so that we can move forward.

 

Looking forward to hearing from you.

 

Thank you for visiting the AT&T Community Forums.

 

RobinV, Community Forums Specialist.

3 Messages

2 months ago

Thank you for the reply. We have all the details, it is not appropriate to post them in a forum. Which department and contact method within ATT do we reach to? 
and what’s their number, email, online form example. And it can’t be a contact us basic form. I am sure there is a specific form or department for this type of issue. 

thank you 

(edited)

Community Support

 • 

231.4K Messages

2 months ago

Thank you for reaching back to us, @SycOps,

 

We understand, and would like to point you in the right direction.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for visiting the AT&T Community Forums.

 

RobinV, Community Forums Specialist.

 

3 Messages

2 months ago

Thank you. 
this link takes me to an option asking me if I want help with my internet or wireless service. Not certain how this relates to our issue. I know we are not the only ones nor is it a rare scenario. 
It’s ok to say you don’t know the answer if you don’t. 
thank you for your efforts. 

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