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2 Messages

Tue, Nov 27, 2018 2:31 AM

smart limits

when will it turn off? because i forgot my password and my child wants it off her phone. they said today was the last day to use it then it would cut off

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ATTHelp

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136.7K Messages

2 years ago

How are you today @carli123

 

The Smart Limits service has been retired as of November 27, 2018 and has been replaced with AT&T Secure Family. If you have an auto-update with the smart limits service, then you would automatically be enrolled in to the secure family app. If you do not have the auto update, then you will be prompted to sign up to the new feature when you access the FamilyMap App.

Also, you would have to use your user ID to activate the Secure Family and not your existing FamilyMap log in credentials.

Feel free to use our Secure Family Article to help manage your account settings and gather further information about the new app.

 

We hope this helps.

 

Dwight, AT&T Community Specialist

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