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Tutor

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1 Message

Thu, Nov 15, 2018 12:29 AM

Smart limits

I saw that smart limits will no longer be available soon and it will be replaced with a new app? Will that app have the same features such as call blocking and monitoring texts and calls? 

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Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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128.4K Messages

2 years ago

Hi, @Daniellerae,

 

We have this! Take a look at information on the new AT&T Secure Family app including the list of features. Call blocking is not on the initial list of features. Neither is monitoring texts and calls.

 

Have a great weekend!

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Mentor

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5 Messages

2 years ago

That is very unfortunate. While data is a concern, so is allowing or blocking specific numbers to call and/or text in specific times of a day. Very disappointed AT&T would end these features. 

Tutor

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1 Message

2 years ago

I had no idea Smart Limits was going away until I logged on a few days ago, and was forced to download the new family security app. I am frustrated that I no longer have control over the time settings as before, and I am not interested in the map/tracking feature. All I want to do is set a daily schedule, like before, that takes the phone offline (during school hours, at night, etc.). Now I have to have the phone synced with  mine. And all of this inconvenience costs MORE than the previous app. Not using it. 

Teacher

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1 Message

2 years ago

This is not good. I use smart limits to monitor who is calling and texting my children. You just took the only tool away for doing this.

Teacher

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2 Messages

2 years ago

This link is listed as Solution Solved,  and it is not even close to solving the issue. Need, ability to block phone numbers, monitor text, ability to manage phone use OTHER than data like SMART LIMITS HAD,  I hope this issue can be addressed quickly as other carriers  offer solutions and I need to have abilities  that Smart Limits had minimum.

Teacher

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1 Message

2 years ago

I cannot even log into smart limits now. It goes straight to the new app and no way to exit out. My kids data is currently off and I can't even log in to turn it back on. I like that I can block sites with the new app, but I really value the ability to see who is calling and texting my children, block people, and set time limits where they cannot receive calls or text from anyone but their dad and me. This needs to be fixed asap

Teacher

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2 Messages

2 years ago

Hey Niccir, You should be able to turn on data in new program. The new program is pointless for me, I needed smartlimits to help solve issues that the new program does not have.
If you can't get data on, call ATT direct, they will fix.
BoHATL

Scholar

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37 Messages

2 years ago

The new app will NOT do anything that Smart Limits does.  This is a non-starter for anyone who actually wants parental controls.  

Bring back Smart Limits!!!

Mentor

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5 Messages

2 years ago

This is not a solution, why does AT&T consider secure family an enhancement or something better than Smart Limits? It is not. Bring Smart Limits back! 

Mentor

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5 Messages

2 years ago

Agreed! I’m very upset it ended! Bring it back! 

BoHATL

Scholar

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37 Messages

2 years ago

There is no substitute for having controls through the signal carrier’s system as smart limits did versus this “companion app” strategy. Classic outsourcing debacle.   If anyone discovers a carrier who has a better parental control system (I hear Verizon does) please advise.

Also looking for a way to actually give AT&T honest feedback before I change carriers, but don’t think it exists.

 

If you actually want a laugh over this, read the “companion app” reviews on the App Store site as all were written by 12 year olds complaining about invasion of privacy...

Teacher

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1 Message

2 years ago

Yes-bring it back!  Monitoring texts and calls on the devices we pay for is key ensuring our children are safe!!

Teacher

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6 Messages

2 years ago

Thanks AT&T for some really crappy products.  Take away something useful, charge more and then try to tell us how great the replacement is.  The features in Smart Limits were great, easy to use.  AT&T Secure is a joke any kid will just uninstall the app and boom no monitoring.

 

Yes please let us know if Verizon has a better one.  Between 3 screw ups on my bill (after being told it would all be fixed), and now this mess I am ready to CANCEL.

 

[word filter avoidance]

bigjoed

Mentor

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20 Messages

2 years ago

It funny how no reps from ATT will respond. They know this new app is a bunch of GARBAGE and a money grab. 

Tutor

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2 Messages

2 years ago

I agree completely!  Need to be able to control calls at the account level, not require an app on a particular phone.

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