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D

New Member

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1 Message

Mon, Jul 6, 2020 3:02 PM

Slowness

Since June 2020, i’ve experienced extreme slowness (one bar) when using both devises on my wireless account for anything other than phone calls. I have not come close to using up all of my data yet my connection is very slow. This has made me very unhappy and I’m about to switch providers if this is not resolved in a timely manner. I’ve been a long-term customer and I’ve paid my bills consistently on time. There are several other providers that can give me better service and I’m not hesitant to switch if this is not resolved today.

Responses

Brand User
ATTHelp

Community Support

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128.2K Messages

a month ago

We can help you with your data speed, @DML.

Is the problem in-home or out and about? Have you reported the issue using the AT&T Mark the Spot app?

If not, you can start by downloading the app for from from the App Store or Google Play. Our Network Team uses this information to make improvements and will notify you when changes have been made that affect your area.

We recommend signing in to the AT&T Troubleshoot & Resolve tool so we can run tests to check your device settings. This is a great place to start. If the problems continue -  replacing the SIM may be the solution.

We've included links above for more help. Please give it a try and let us know what you find. Thank you!

Keny, AT&T Community Specialist

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