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swissdiss's profile

Contributor

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2 Messages

Sat, Oct 31, 2015 3:50 AM

Since the 5.1.1 OTA update for Android, messages randomly won't send...

Been having this problem since I updated a few days ago (update from 5.0 to 5.1.1). Messages fail to send to random people (iPhone or Android) even if I have full bars, have restarted my phone, and have also pulled battery. Any news on what's going on? *Samsung Galaxy S5*

Community Support

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15.2K Messages

6 y ago

Hello @swissdiss

 

Thank you for reaching out to our community regarding the sms issue after the OS update.

 

I would suggest to back up the device and perform a factory reset to get this issue resolved. Please click here and select your device from the drop down menu. Once selected scroll down the left hand column and click on “Backup & Restore” and choose a method to backup the device if you haven’t already. Scroll down further down the list and click on “Troubleshooting” and follow the steps to reset the device.

 

Hope this helps!

Gerald

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