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4 Messages

Thu, Apr 9, 2020 2:33 AM

Setting up hotspot on Motorola

Tried to set up hotspot on 2nd phone and keep getting a message that says ATT cannot connect.

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lizdance40

ACE - Sage

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79.8K Messages

8 months ago

What plan are you using?
Does that plan allow hotspot, or have you added funds to pay for a hotspot add-on?

There are several Motorola phones which for whatever reason cannot set up their hotspot on AT&T prepaid. Since it seems to only be Motorola phones I assume the defect is strictly within the phone, not AT&T.
You would have to call AT&T and speak with tech support to do some troubleshooting to see if they can get it working for you.

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New Member

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4 Messages

Called ATT this morning. Motorola phone is provisioned correctly and should have hotspot capability. They are going to troubleshoot it.

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