Ask a question
Tue, May 17, 2022 2:36 AM
Service towers in my city having been out for 2 days straight
Hello there @Geminijune2000, we understand the importance of having a reliable connection at this time.
As stated by @formerlyknownas there should have already been multiple reports of an outage. You are able to monitor the status of our towers near you by following the link above.
There are a lot of factors that come into play that can impact your mobility experience and not able to control, but we do have a solution that may work for you called Wi-Fi Calling!
To Set up Wi-Fi calling on your wireless device, please follow these steps:
1. Go to Device Support.
2. Select device brand and model.
3. Select View All Solutions.
4. Select Calling > Wi-Fi Calling to view instructions.
5. If Wi-Fi Calling isn’t listed, your phone isn’t compatible.
Have more questions about Wi-Fi Calling? Get more information on our Wi-Fi Calling FAQ page.
I hope this helps improve your wireless experience. If it does not, check our our Mobility Troubleshooting hub for more information!
Thank you for reaching out to Community Forums!
Ashley, AT&T Community Specialist
ACE - Sage
Call at&t from a working phone, and report the location by zip code.
Assuming you are not the only person in that location who does not have service, there should have already been multiple reports of an outage
We are experiencing a number of employees whom inbound calls to their numbers are going to straight to voicemail. We have reset the network settings on the phones but still experiencing the issue intermittently.
Need to get this resolved today! over 300 cell phone lines experiencing the same issues.
Hi BestLineAdmin, we want to help redirect your calls from going to voicemail.
Thank you for letting us know that you have already tried resetting your network settings.
Let's check your Call Forwarding Settings. Your incoming calls could be forwarded to your voicemail. For your security, you can only change your call forwarding settings from your wireless phone. You can’t manage call forwarding online. For help with call forwarding:
Another option, if you have AT&T Call Protect, check that you have not blocked the numbers. This will send calls not in your contacts to voicemail.
Set call protection preferences:
If you are still unable to receive calls we would then suggest running your device through our Troubleshooting Tool. Let the tool walk you through some troubleshooting steps. This will provide you with our top resolutions.
Please reach back out to us if you need further assistance. Thank you for contacting AT&T Community Forums.
Lorie, AT&T Community Specialist
We are still experiencing issues with some of the lines receiving inbound calls which are going straight to voicemail, with voicemails arriving to phone hours and sometimes a day after they are left. At times, they are also not able to place outbound calls receiving a call failed notification. These users are reporting that they are in areas of good service (2 bars of 5G or better) during this issues.
We have taken the following troubleshooting steps so far:
While we have not received a complete list of phones which are experiencing the issue we need this resolved.
Please let me know what we can do to continue troubleshooting this issue and resolve as soon as possible. I would suggest for a tech engineer to chat with us and help us resolve this issue.
Thank you for the update, @BestLineAdmin.
Let's help you with getting your devices back to receiving calls. If your calls go straight to voicemail, you may need to check the carrier settings on your iPhone. Carrier settings are what allows your iPhone to connect with your carrier. Go to Settings > General > Software Update prompted to install the software if one is available.
Also, check out Announce Calls in your settings by going in your Settings > Phone > Announce Calls > tap Always.
For more troubleshooting tips visit our Wireless Support. Start by refreshing your connection. For personalize help, sign in to get the best steps for your device.
Let us know how this worked for you.
Clarissa, AT&T Community Specialist
Is only calling an issue? What about text and data? Are any of these phones able to use Wi-Fi calling?
What phones? Brand and model
There are 341 lines on the account with at minimum 36 that have reported this issue. The problem is with both inbound calls directing straight to voicemail without the phone ringing or displaying a missed call, an inability to place outbound calls (going to call failed), and voicemails not being received to visual voicemail. These problems are intermittent in that it's not every single call, but persistent in occurrence throughout the day. There are no reports of issues with data on the phone and text messages are working properly. All phones are iPhone 13s.
ACE - Expert
At that many phones it is either an issue with the account provisioning (if all lines are on one business account) or a problem in the area.
I would check their outage map to see if already a known issue. If not listed then I would report it. Be prepared with the extent of the issue it might not be a quick fix.
@Juniper The reports of issues are coming in across multiple geographic regions none of which are showing any outages. I think you are correct with the provisioning. All lines are on a single business account. I have tested with a personal line on AT&T side by side with one phone experiencing the issue and the personal line not (iPhone to iPhone comparison).
Call AT&T. Most likely the agent will have to submit a ticket to IT to dig into the issue, unless they already have it listed as a current issue (where your account may need to be added to an existing master ticket).
Phil, I am happy to set up a call with you tomorrow morning to offer some help.
KathyAT&T Business Social Media
Phil, are you available for a call?
How can we improve?
No tags available