Geminijune2000's profile

New Member

 • 

1 Message

Tue, May 17, 2022 2:36 AM

Service

Service towers in my city having been out for 2 days straight 

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

191.8K Messages

1分前

Hello there @Geminijune2000, we understand the importance of having a reliable connection at this time.

 

As stated by @formerlyknownas there should have already been multiple reports of an outage. You are able to monitor the status of our towers near you by following the link above.

 

There are a lot of factors that come into play that can impact your mobility experience and not able to control, but we do have a solution that may work for you called Wi-Fi Calling!

 

To Set up Wi-Fi calling on your wireless device, please follow these steps:

 

 

1. Go to Device Support.

2. Select device brand and model.

3. Select View All Solutions.

4. Select Calling > Wi-Fi Calling to view instructions.

5. If Wi-Fi Calling isn’t listed, your phone isn’t compatible.

 

Requirements: 

Have more questions about Wi-Fi Calling? Get more information on our Wi-Fi Calling FAQ page.

I hope this helps improve your wireless experience. If it does not, check our our Mobility Troubleshooting hub for more information! 

 

Thank you for reaching out to Community Forums!

 

Ashley, AT&T Community Specialist

ACE - Sage

 • 

97.3K Messages

1分前

Call at&t from a working phone, and report the location by zip code. 

Assuming you are not the only person in that location who does not have service, there should have already been multiple reports of an outage

New Member

 • 

7 Messages

1分前

We are experiencing a number of employees whom inbound calls to their numbers are going to straight to voicemail.  We have reset the network settings on the phones but still experiencing the issue intermittently.  

New Member

 • 

7 Messages

1分前

Need to get this resolved today! over 300 cell phone lines experiencing the same issues. 

ATTHelp

Community Support

 • 

191.8K Messages

1分前

Hi BestLineAdmin, we want to help redirect your calls from going to voicemail. 

 

Thank you for letting us know that you have already tried resetting your network settings. 

 

Let's check your Call Forwarding Settings. Your incoming calls could be forwarded to your voicemail. For your security, you can only change your call forwarding settings from your wireless phone. You can’t manage call forwarding online. For help with call forwarding:

 Another option, if you have AT&T Call Protect, check that you have not blocked the numbers. This will send calls not in your contacts to voicemail.

  • Unknown Calls to Voicemail: Automatically sends callers to voicemail if they are not in your address book and blocks other numbers in your personal block list.
  • Personal Block List: Add individual unwanted callers to your own block list.

Set call protection preferences:

  1. Open the AT&T ActiveArmor mobile security app and tap Calls.
  2. Scroll to Network call preferences.
  3. Choose one:
    • Block caller: You can block calls from your call log, contact list, or manually.
    • Fraud calls: This is automatically set to Block for your protection. You can choose to flag these calls or send to voicemail.
    • Nuisance calls: This is automatically set to Enabled. You can choose to flag, block, or send to voicemail each category. Categories include Political, Spam risk, Surveys, Nonprofit, Private calls, Telemarketers, and Account services. Categories were based on complaints and feedback. 
    • Unknown callers: This defaults to Allowed. You can also choose to send to voicemail.

If you are still unable to receive calls we would then suggest running your device through our Troubleshooting Tool. Let the tool walk you through some troubleshooting steps. This will provide you with our top resolutions.

  • Under Fix My Wireless select Phone Calls.

Please reach back out to us if you need further assistance. Thank you for contacting AT&T Community Forums. 

 

Lorie, AT&T Community Specialist

New Member

 • 

7 Messages

1分前

We are still experiencing issues with some of the lines receiving inbound calls which are going straight to voicemail, with voicemails arriving to phone hours and sometimes a day after they are left.  At times, they are also not able to place outbound calls receiving a call failed notification.  These users are reporting that they are in areas of good service (2 bars of 5G or better) during this issues. 

 

We have taken the following troubleshooting steps so far:

  • Reset network settings from AT&T portal and on the iPhones
  • Turned on airplane mode and then off causing network reconnect
    • This resolves for a short amount of time (couple hours to a day)
  • Wiped phone to factor and allowed reprovisioning of profile (not restored from iCloud backup)
    • This resolves for a longer length of time (1-4 days)
    • also have done the steps above and used the tool 

 

While we have not received a complete list of phones which are experiencing the issue we need this resolved. 

 

Please let me know what we can do to continue troubleshooting this issue and resolve as soon as possible. I would suggest for a tech engineer to chat with us and help us resolve this issue. 

ATTHelp

Community Support

 • 

191.8K Messages

1分前

Thank you for the update, @BestLineAdmin.

 

Let's help you with getting your devices back to receiving calls. If your calls go straight to voicemail, you may need to check the carrier settings on your iPhone. Carrier settings are what allows your iPhone to connect with your carrier. Go to Settings > General > Software Update prompted to install the software if one is available.

 

Also, check out Announce Calls in your settings by going in your Settings > Phone > Announce Calls > tap Always

 

For more troubleshooting tips visit our Wireless Support. Start by refreshing your connection. For personalize help, sign in to get the best steps for your device. 

 

Let us know how this worked for you. 

 

Clarissa, AT&T Community Specialist

 

 

ACE - Sage

 • 

97.3K Messages

1分前

@BestLineAdmin

300 phones?

Is only calling an issue?  What about text and data? Are any of these phones able to use Wi-Fi calling?

What phones? Brand and model 

New Member

 • 

7 Messages

1分前

There are 341 lines on the account with at minimum 36 that have reported this issue.  The problem is with both inbound calls directing straight to voicemail without the phone ringing or displaying a missed call, an inability to place outbound calls (going to call failed), and voicemails not being received to visual voicemail.  These problems are intermittent in that it's not every single call, but persistent in occurrence throughout the day.  There are no reports of issues with data on the phone and text messages are working properly.  All phones are iPhone 13s.

Juniper

ACE - Expert

 • 

30.2K Messages

1分前

@BestLineAdmin 

At that many phones it is either an issue with the account provisioning (if all lines are on one business account) or a problem in the area.

I would check their outage map to see if already a known issue. If not listed then I would report it. Be prepared with the extent of the issue it might not be a quick fix.

https://www.att.com/outages/ 

New Member

 • 

7 Messages

1分前

@Juniper  The reports of issues are coming in across multiple geographic regions none of which are showing any outages.  I think you are correct with the provisioning.  All lines are on a single business account.  I have tested with a personal line on AT&T side by side with one phone experiencing the issue and the personal line not (iPhone to iPhone comparison).

Juniper

ACE - Expert

 • 

30.2K Messages

1分前

Call AT&T. Most likely the agent will have to submit a ticket to IT to dig into the issue, unless they already have it listed as a current issue (where your account may need to be added to an existing master ticket).

ATTHelp

Community Support

 • 

191.8K Messages

1分前

Phil, I am happy to set up a call with you tomorrow morning to offer some help.

 

Kathy
AT&T Business Social Media

ATTHelp

Community Support

 • 

191.8K Messages

1分前

Phil, are you available for a call?

 

Kathy
AT&T Business Social Media

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.