Need your talk or text logs?
R

New Member

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2 Messages

Tuesday, September 29th, 2020 7:05 PM

Sending text via email to @txt.att.net

Does AT&T block or throttle email to SMS?

 

We use a program called Realview to send text messages to clinicians cell phones using email. [email scrubbed].

 

We notice some messages are delivered but other not. Does AT&T have any rules about doing this?

Community Support

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230.4K Messages

3 years ago

Hi @rewwaltman,

 

Thank you for reaching out. We want to take a closer look into your inquiry about email to SMS.

 

In order to better assist, we are curious to know more about those contacts not receiving the messages;

  • what type of devices are they using
  • what network carrier(s) are they subscribed to
  • are they unable to receive only multimedia messages or both SMS and MMS
  • when did this actually start

Please review our instructions here for email-to-text and text-to-email to be sure you are not missing a step.

 

With more information, we'd be able to assist further.

 

Doyin, AT&T Community Specialist.

New Member

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2 Messages

3 years ago

They are mostly using iPhones and AT&T. We have a DAS here at the hospital through AT&T and the coverage is very good. Sometimes 10 or more messages are sent to different devices or the same device in a short period of time. Is there anything that AT&T is doing to limit messages from the same IP address.

Community Support

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230.4K Messages

3 years ago

Greetings @rewwaltman,

 

Thanks for providing us with that piece of information. We'd like to try to assist you with this inquiry. Have you tried to reset your device or network settings? 

Also how long has this issue been going on?

 

Jacob, AT&T Community Specialist 

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