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2 Messages

Sun, Nov 22, 2020 1:21 AM

Safepass code texts from Bank of America not received in my Iphone 11

Hi!!

I am trying to add my iphone 11 (unlocked and working with an AT&T sim card) to my BOFA account as a safepass phone number but the safepass codes that Bank Of America sends me to my phone never make it.

Has someone experience this?

Can you guys give me some advice?

Responses

Brand User
ATTHelp

Community Support

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144.7K Messages

2 months ago

We're here to help with your short code concerns @davidmerinoaja.

 

To point us in the right direction:

  • Have you received messages from the short code previously?
    • If yes, type Help to that short code and it should provide a return message with instructions on how to opt back in.
  • Are you receiving short codes from any other sources?

We look forward to hearing back from you.

 

Vincent, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

144.7K Messages

2 months ago

Thank you for updating us @davidmerinoaja.

 

We're happy to hear that you were able to receive short codes from your banking establishment!

 

If you ever need anything in the future, feel free to reach out.

 

We're here to help!

 

Vincent, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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