S21 Ultra Hacked Remotely by Unknown eSIM during AT&T OTA Update to One UI 4.0/Android 12
During the time AT&T was sending my phone the OTA update, I noticed something malicious. As soon as Device Care started this update, I noticed a new, unrecognized eSIM appear in the 2nd empty SIM slot of my Galaxy S21 Ultra!! This was DURING the update. The update did not apply properly. My phone was factory erased by this assailant, and I can not log into my Google Account from the phone. I can log into my Samsung Account. BUT!! ALL my incoming SMS/MMS messages and ALL incoming calls are routed directly to my voicemail. Under "Network Service Provider" it says Voicemail instead of AT&T. I did not change any of the settings. My phone has reverted to some old, outdated version of Android. I changed my password. Call Protect and AT&T Mobile Security have both been running this entire time since this happened. Neither app ever detected these events about the faulty OS and my 2nd SIM slot getting hijacked! When can I expect this to be corrected, please? Thanks, Beth.