New Member
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3 Messages
Request to unlock 13promax
Hello, I'm traveling abroad now. I can't use the phone cards of other countries or the Internet. I would like to ask you to help me make a travel unlock, so that I can use it abroad for the time being. I can't use the mobile phone network, which makes me very difficult abroad.
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.6K Messages
1 year ago
You need to use the unlock portal:
https://www.att.com/deviceunlock/
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wanghan
New Member
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3 Messages
1 year ago
Is it okay to provide imei?
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kdfederer
ACE - Expert
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13K Messages
1 year ago
In the unlock portal, you have to provide the IMEI in the portal or how would they know which phone to unlock.
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sandblaster
ACE - Expert
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64.6K Messages
1 year ago
Read the unlock requirements. Your phone needs to be paid off to unlock.
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sandblaster
ACE - Expert
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64.6K Messages
1 year ago
@wanghan This is a public forum, do not post your imei here. Please remove it. There is no temporary unlock. Your phone either qualifies to be unlocked or it doesn’t but you must use the unlock portal.
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ATTHelp
Community Support
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221.7K Messages
1 year ago
Hello, @wanghan! We understand the urgency of wanting to get your device unlocked!
You can submit the device unlock request online, once you submit the unlock request you will receive an email to confirm your unlock request. You would then allow up to seven business days to receive correspondence on if the device unlock request was approved.
Please be sure you meet all the device unlock eligibility requirements.
We hope this information was helpful, and please let us know if you have any additional questions.
Thank you for reaching out to the AT&T Community!
Rahcel, AT&T Community Specialist
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