Announcements
HBO Max - where HBO meets so much more!

Contributor

 • 

5 Messages

Thu, Apr 9, 2020 10:11 PM

Reporting SPAM text from an email address (no phone number shown)

I tried the usual "forward to 7726" then reply with sender info.

However, the sender is an email address, not a phone number, and the bot behind 7726 does not understand an email address -- it just keeps asking me to send the phone number. Here's a screencap of the SPAM text message

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

New Member

 • 

120.2K Messages

2 months ago

Hi @jhgarrison,

 

Thanks for reaching out! Allow us to lend a helping hand.

 

We understand that you were unable to use the "7726" method. We recommend using our site to Report unwanted calls & texts. Where it says enter number at the top, use the email instead. Fill out the rest of the form, and let us know if you are able to complete it. If you aren't, we'll have to try a different method.

 

We look forward to your response!

 

Collin, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

5 Messages

This worked.

Side comment: The "mark as accepted andwer" function is very well hidden in the forum user interface. Please consider making it more obvious.

Brand User
ATTHelp

New Member

 • 

120.2K Messages

We're glad you were able to resolve your issue with that unwanted SPAM message, @jhgarrison!

 

Also, we will forward your remarks about that Mark as accepted answer function to the correct department for review and consideration.

 

Thank you for your participation in the AT&T Community & Forums.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.