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Sunday, January 3rd, 2021 7:32 PM

Receiving Text Messages

For some weird reason I can not receive text messages from my dad's phone. His is the only one that doesn't come through. He has an iPhone through Verizon and I have a Samsung. Other people I know have Verizon and I've gotten their messages. I'm not sure the problem. We've tried everything. He can get my messages, but I can't get anything from him.

Community Support


229.9K Messages

3 years ago

We want to look into that, @MLanda!


Below are possible solutions to your device's inability to receive text messages from your dad's phone:

  • If you ported in from Google Fi/Google Voice try resolving your experience by performing the following steps:
    1. Power off your device.
    2. Remove the SIM card from the device.
    3. Power on the device and go to Settings > General > Reset > Reset all settings locally on the device.
    4. Power off the the phone then reinsert the SIM card.
    5. Power up device.
  • Also, iOS 14.2.1 was released for iPhone 12 line with addresses device conflicts with messages. Your dad may want to visit his carrier's site for instructions about updating the software on his device.

Give these a try and let us know how they worked.


Lar, AT&T Community Specialist

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