receiving messages

I am not getting an audible signal when I receive a new message.

Community Support

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231.5K Messages

4 years ago

Hello @akeyala,

Thank you for your concern.

We'd like to look into why you're experiencing complications when receiving messages.

With more details, we'll be able to assist you to the best of our ability:

Can you provide more specific details on your concern, so that we can better assist?
Have you tried Troubleshooting your device? This tool provides guided steps that identifies device technical concerns and can result in quick fixes.
What's the make and model of your device?
Also, is this issue with all incoming text messages?

Please reach back out to us at your earliest convenience and we'll be more than happy to assist.

Jonye, AT&T Community Specialist.

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