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New Member

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10 Messages

Mon, Jun 22, 2020 12:44 PM

Problem with receiving text response for email sent to txt.att.net/mms.att.net - length restriction?

I am attempting to send email to text from a Salesforce instance. But I never receive the text response from the mobile user.

 

The idea is to send a message from Salesforce and to have the response returned back to Salesforce.

 

To do this, we send it from a unique email address, which is generated by Salesforce. It's a pretty long email address. For example: [email scrubbed]

 

Is there a length restriction on the "reply to" email address?

Accepted Solution

Official Solution

ATTHelp

Community Support

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200.4K Messages

2 y مضت

Hello @mkickliter,

 

We can definitely assist you with sending email-to-text messages. You can follow the steps at this link to Find out how to send text as email or email as text. Hope this helps!

Sean, AT&T Community Specialist

New Member

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10 Messages

Thanks for your response. 

 

I am able to send an email to a phone number [email scrubbed] and it arrives fine.

 

If I send the email from an address that is short (like [email scrubbed]) then when I reply from the text, I receive a response just fine.

 

But when I send the email from a very long email address, when I reply to the text message, the response is never received.

 

 

(edited)

New Member

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1 Message

2 y مضت

OMGOSH, same problem.  And after online chat with ATT today, they told me, not an ATT issue, contact Microsoft support. I was gong to do that tomorrow. I started out with Geek Squad who referred me to ATT. I am totally frustrated.

New Member

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10 Messages

it "seems" like an issue with long email addresses. i'm just looking for confirmation.

ATTHelp

Community Support

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200.4K Messages

Greetings @mkickliter,

 

Thank you for reaching back. We want to look into this more closely.

 

We are curious to know:

  • when did this actually start
  • have you been able to receive replies from long email addresses in the past
  • do you have control over the type of email your messages originate from (short vs long)

Let us know so we can probe further.

 

Doyin, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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10 Messages

Hi Doyin,

 

This started last week and is still occurring today. Honestly, last week was the first time I tried to send from the long email address.

 

I've never received replies from long email addresses, but I've only tried this recently.

 

Because I'm sending the email from within Salesforce, I need the response to return back into Salesforce. Salesforce generates this long email address to uniquely identify my email service. As a result, I can't control the length of the email address.

 

FYI the address is [email scrubbed]

 

This is from a test org. But all addresses generated by Salesforce are long like this, to allow the platform to uniquely identify the inbound email handler.

 

Thanks for your questions and I appreciate your help in this matter. 

(edited)

New Member

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10 Messages

oops the email is client_referral_email_service at r-1sa8esu9lz6fqz0ytii0yeddti8v8giyyz2cr8qulqmtito7er.2d-dn1kuaw.cs69.apex.sandbox.salesforce.com

ATTHelp

Community Support

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200.4K Messages

Thank you for reaching back, @mkickliter.

 

We are curious to know if you have an AT&T service and if you are using an AT&T email service. The salesforce application, is it in any way affiliated to AT&T? Also, are the emails and texts targeted at AT&T customers or customers from multiple carriers.

 

Let us know so we can assist further.

 

Doyin, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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8 Messages

1 عام مضت

I don't know, I personally don't have anything like that.

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