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johnkeithfuller's profile

Tutor

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12 Messages

Fri, Jan 23, 2015 5:05 AM

Problem with messages.att.net and Galaxy S5

I use the online messaging to track my children's texting activity. Recently one of them upgraded to a Galaxy S5. Ever since the upgrade, I can only see incoming texts in the online system, not his outgoing ones, except those that are sent as group messages. Can anyone explain this bizarre issue?

Community Support

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15.2K Messages

8 years ago

Hi @johnkeithfuller

 

I’d be happy to help with your usage of AT&T Messages! This may be due to a specific messaging app being used other than the default, or a provisioning issue. Please sent me a Private Message with the following information and I can look into this for you!

 

  • Cell and/or account number
  • Full name
  • Email address
  • IMEI of son’s device (dial *#06# on device, or located on label under battery)
  • Son’s cell number

If this helps, please mark this answer as an accepted solution!

 

Thanks,

Charise

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