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New Member

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4 Messages

Monday, March 23rd, 2020 7:11 PM

Please Postpone Mobile Hotspot Data Cap Due to COVID-19

I am waiting for a long distance ethernet cable to be delivered so I can set up a home office. In the meantime I have been using my phone as a hotspot. Despite being on an "unlimited" plan, you guys have been sending me threatening text messages about my data usage. As you said when I tried unsuccessfully to call, this is a national emergency, so I would appreciate if you not limit my "unlimited" data while I wait for my the cable to be delivered. Is this too much to ask? Can I at least get the 50 gb limit that other plans seem to have, jfc?

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Official Solution

ACE - Expert

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64.7K Messages

4 years ago

Those aren't threatening messages. They are simply the system letting you know you are reaching whatever threshold exists for your plan. They are required to do that, the FCC fined them for not doing that in the past. You also don't have unlimited hotspot usage, no plan does. Your complaint about not limiting your unlimited plan just doesn't apply to hotspot. Yes, it would be great if ATT would do away with that hotspot cap for the duration of the crisis but don't make false claims about limiting your unlimited plan. There is no plan that offers 50GB of hotspot to my knowledge unless there is a business plan that does. The Unlimited Elite plan offers the most hotspot data, 30GB.

New Member

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4 Messages

Yeah I knew it wasn't really unlimited, they just marketed it as such for a long time (and still do)

This appears to be 100 gb plan: https://www.theverge.com/2019/10/30/20940295/att-unlimited-plans-update-starter-extra-elite-data-mobile-cell-hbo-free-streaming but AT&T puts a limit of 30 gb limit on hotspots.

Sorry if this sounds dumb, but is data through a hotspot any different? Does it weigh more? Is it gold plated?

I am happy to pay more for an "unlimited" plan that offers 100 gb of data provided it offers 100 gb of data.

(edited)

ACE - Expert

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64.7K Messages

No, data through a hotspot is not any different but it's not meant to be a replacement for home internet service. If there were no limit, I guarantee people would be using it for their home internet service.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

Yes, but that's the thing. In light of COVID-19 and with restrictions on shopping and shipping, it would be nice if AT&T temporarily made their wireless plans work as advertised. That would help some people be productive while arranging new internet setups at home.

ACE - Sage

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117.8K Messages

AT&T data plans are working exactly as advertised.
EXACTLY.
What you are asking for is for the limits that were advertised, and that are published in your online plan information, to be lifted and work OTHER than advertised.

🐾 I don’t work for AT&T or any carrier. Former AT&T,  Current Verizon customer.  My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove. 

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

That's not advertising that's fine print.

New Member

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3 Messages

3 years ago

AT&T lie so much I’ve had them for years and I’ve had unlimited hotspot and about 6 months ago it changed to 10gbs of high speed and after that it’s unlimited but it’s slowed and useless I don’t know how they can just change my plan without saying anything... most likely will be switching because of this...

ACE - Sage

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117.8K Messages

3 years ago

@Waynecox  

And what plan do you have? 

Except for the postpaid Unlimited Plus plan from 2017, no plan allowed a dedicated hotspot device on an unlimited data plan. 

At&t has NEVER advertised a phone plan with unlimited hotspot on a phone. 

NEVER.

If you had unlimited access, it was not legit access, and you got caught exceeding the limits of your plan.  

AT&T did not lie, but you may be a cheater if you used access your plan did not allow. 

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