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New Member

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4 Messages

Thursday, December 16th, 2021 3:58 AM

Pixel 6 Pro not showing 5G on ATT Unlimited Elite

I just upgraded my phone plan to the new Unlimited Elite plan which includes 5G. I just got the new pixel 6 pro today and put my SIM card in. Everything is working, however I can only get the phone to show my LTE, not 5G. I am trying to figure out why. The Coverage map shows 5G in my area.

Thanks for the help!

Accepted Solution

Official Solution

Community Support

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229.6K Messages

2 years ago

Hello @anthony212, thanks for providing us with the detailed information regarding your Pixel 6 Pro device. 

 

At this time, since you've stated that your SIM card is several years old, you'll need to replace your SIM with a new one. Your new SIM card will allow access to the 5G network and properly work with your desired services.

 

Once you get your replacement SIM card, learn how to activate it.

 

Let us know how this information works and feel free to reach back with out with any other concerns!

 

Lynn, AT&T Community Specialist

New Member

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4 Messages

2 years ago

Here is some more details from my phone

Former Employee

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32.9K Messages

2 years ago

The  5g map is a general area. 

ACE - Expert

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23.9K Messages

2 years ago

did you get a new 5G sim card?

New Member

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4 Messages

2 years ago

I did not. My SIM card is several years old.

New Member

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4 Messages

2 years ago

I went to the store today and got a new SIM card. Completely fixed the issue. Thank you!

Community Support

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229.6K Messages

2 years ago

Thank you for reaching back to us with an update on your Pixel 6 pro device, with 5G signal anthony212!

 

We are glad to hear that GLIMMERMAN76 suggestion to get a 5G Sim Card and our suggestions worked. Should you need any assistance in future, feel free to reach back out to us on AT&T Community Forums, as we are always here to help!

 

Kind Regards, 

 

Rhoda, AT&T Community Specialist 

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