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2 Messages

Wed, Oct 21, 2020 9:18 PM

Pictures Not Downloading

I have a Samsung Galaxy Note 20 5G. When I receive pictures I get a grey box with an exclamation point. My pictures don't download automatically or at all. Why is this? I'm new to AT&T and never had this problem with my previous carrier. 


Brand User

Community Support


140.2K Messages

a month ago

Greetings @missyb215,


We hate to hear that your Samsung Galaxy Note 20 device is having at hard time downloading pictures when received. We'd like to look into this for you.

  • Is the Samsung Galaxy Note 20 device an AT&T branded phone or is it from a third-party? 
  • How many bars of signal are you getting whenever the pictures are received? 
  • Have you tried powering on/off your device or to reset your network connection.

Jacob, AT&T Community Specialist 

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New Member


2 Messages

19 days ago

My Note is directly from AT&T. I have 3-5 bars and have restarted numerous times. Still getting the error when receiving and sending any pictures. I didn't have this problem with Sprint. 

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