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josephmorgan3591's profile

New Member

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7 Messages

Fri, Jul 1, 2022 3:50 AM

phone (Samsung A53 5G) hotspot routing issue

My new mobile service has hotspot issues.  I cannot reach port 22 on my amazon
aws instances using the Hotspot.  Other than this, the Hotspot seems to be
working normally.  I have been doing this using Verizon, for years before switching
to Att this month.  I have home Fiber too, and that *is* permitting my traffic.

Hopefully someone here can help me resolve this, perhaps seeing the traceroute snippets
I'll attach below.  Is there a firewall problem at 12.244.0.26 maybe? Does first Wireless
LAN adapter shown (below) need a "connection-specific DNS suffix" like shown for the second (Fiber)?

I have not reached a suitable technical contact thus far.

Thanks for any help,

Samsung A53 5G Android 12.1

--- HOTSPOT Client Port 22 Network Timeout [external IP 166.205.218.108]------------------------
Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   IPv6 Address. . . . . . . . . . . : 2600:381:4223:d489:1142:823b:dc8d:7e0e
   Temporary IPv6 Address. . . . . . : 2600:381:4223:d489:4452:6de8:44b7:3804
   Link-local IPv6 Address . . . . . : fe80::1142:823b:dc8d:7e0e%3
   IPv4 Address. . . . . . . . . . . : 192.168.76.22
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : fe80::5065:2fff:feae:2853%3
                                       192.168.76.183


 Here, Port 22 *unreachable* from Hotspot client PC  
C:\build\tracetcp_v1.0.3>tracetcp.exe 34.198.231.205:22 -t 500 -c
[34.198.231.205:22]  1  6 ms    4 ms    3 ms    192.168.76.183
[34.198.231.205:22]  2  346 ms  *       *       107.243.2.10
[34.198.231.205:22]  3  *       *       *       Request timed out.
[34.198.231.205:22]  4  *       *       *       Request timed out.
[34.198.231.205:22]  5  *       *       *       Request timed out.
[34.198.231.205:22]  6  *       *       *       Request timed out.
[34.198.231.205:22]  7  42 ms   287 ms  *       12.244.0.26
[34.198.231.205:22]  8  *       *       *       Request timed out.
... omitting successive timeouts
[34.198.231.205:22]  29 *       *       *       Request timed out.
[34.198.231.205:22]  30 *       *       *       Request timed out.


 Port 80 is reachable using Hotspot
C:\build\tracetcp_v1.0.3>tracetcp.exe 34.198.231.205:80 -t 500 -c
[34.198.231.205:80]  1  4 ms    4 ms    22 ms   192.168.76.183
[34.198.231.205:80]  2  Dest. in 59 ms. Port OPEN on 34.198.231.205


--- FIBER Client Port 22 works as intended [external IP 76.218.236.50] ------------------------
Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . : attlocal.net
   IPv6 Address. . . . . . . . . . . : 2600:1700:cc0:1c60::3c
   IPv6 Address. . . . . . . . . . . : 2600:1700:cc0:1c60:1142:823b:dc8d:7e0e
   Temporary IPv6 Address. . . . . . : 2600:1700:cc0:1c60:c536:1c63:3391:8121
   Link-local IPv6 Address . . . . . : fe80::1142:823b:dc8d:7e0e%3
   IPv4 Address. . . . . . . . . . . : 192.168.1.67
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : fe80::de8d:8aff:fe18:bbc2%3
                                       192.168.1.254
  Ports 22 and 80 *are* reachable from Fiber client PC  (port 80 not shown)
C:\build\tracetcp_v1.0.3>tracetcp.exe 34.198.231.205:22 -t 500 -c
[34.198.231.205:22]  1  4 ms    3 ms    3 ms    192.168.1.254   [dsldevice.attlocal.net]
[34.198.231.205:22]  2  5 ms    4 ms    5 ms    104.185.72.1    [104-185-72-1.lightspeed.rlghnc.sbcglobal.net]
[34.198.231.205:22]  3  5 ms    129 ms  344 ms  99.173.77.8
[34.198.231.205:22]  4  *       *       *       Request timed out.
[34.198.231.205:22]  5  *       *       *       Request timed out.
[34.198.231.205:22]  6  226 ms  459 ms  22 ms   32.130.17.9
[34.198.231.205:22]  7  17 ms   14 ms   19 ms   12.244.0.26
[34.198.231.205:22]  8  *       *       *       Request timed out.
... omitting successive timeouts
[34.198.231.205:22]  22 *       *       *       Request timed out.
[34.198.231.205:22]  23 *       *       Dest. in 23 ms. Port OPEN on 34.198.231.205


My EC2 security groups allow access to clients 166.205.218.108 and 76.218.236.50

tonydi

ACE - Guru

 • 

6.1K Messages

1分前

Moving this post to the Wireless forum

New Member

 • 

7 Messages

1分前

is there a better forum to float this in front of?

ATTHelp

Community Support

 • 

195.5K Messages

1分前

Hey, @josephmorgan3591. Thanks for reaching out to us for assistance with your hotspot.

 

We have a very helpful article that will provide suggestions to help with your mobile hotspot. The first suggestion is to use the AT&T Troubleshoot and Resolve tool. We believe this will be helpful in identifying the problem and providing solutions to fix it. This article also provides other information about setting up and connecting your mobile hotspot.

 

We hope this helps! If you have any other questions or concerns, please reach back out to us.

 

TT, AT&T Community Specialist

New Member

 • 

7 Messages

1分前

Can anyone look at the traceroute output and confirm my suspicions that port 22 is being blocked by ATT?

New Member

 • 

7 Messages

1分前

The totality of support for this deal breaking issue has been to reference articles covering how to turn hotspot feature on.  The terms of service seem to indicate that port 22 should work as it does under verizon.

ATTHelp

Community Support

 • 

195.5K Messages

1分前

Hello, @josephmorgan3591! We want to address your concerns regarding the hotspot and port 22 access!

 

Based on the information you have provided, let's meet in a direct message to further investigate what may causing you to not have access to the Amazon AWS. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

 

In the meantime, you can switch to Wi-Fi, to access the Amazon AWS.

 

Look forward to chatting with you soon.

 

Thank you for reaching out to AT&T Community Forums!

 

Rachel, AT&T Community Specialist

New Member

 • 

7 Messages

1分前

Hi,

Thanks for responding.   I am trying to fix this:

Dell/Windows ---> A53 5G/Hotspot ---> Amazon AWS
    ssh/port:22 --->       * blocked *

I am unable to switch to Wi-Fi, so in the meantime I am unable to access Amazon AWS.

The issue is outlined above.  Thanks for helping.  I have not heard anything regarding escalated ticket CM20220627_153967881.

New Member

 • 

7 Messages

1分前

CM20220627_153967881

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