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1 Message

Wed, Jun 10, 2020 3:39 PM

Phone does everything except send/receive texts

I just switched my number to a new phone, an AT&T LG V40 ThinQ on a prepaid TRACFONE plan. I have had Tracfone service for 17 yrs and the same phone number for about 6, without issue. My other phone was a Verizon Smartphone. So my new phone can make/receive calls, can access 4G LTE & Wi-Fi, but CANNOT send or receive texts. Stranger yet is that it appears as though the texts are being sent; I'm not getting an error message. This also happens when someone texts me, so it looks like I'm ignoring all of them. I've done everything I can think of without success: Tried multiple different APN's, reset the network, deleted the cache, force stopped messaging app, deleted messaging data, checked the service center number & did a factory reset. Does anyone have any idea what the issue may be? Has this happened to anyone else? Any help or tips would be greatly appreciated, thank you.
ATTHelp

Community Support

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176.5K Messages

1 y ago

Hello @Liverandchiante,

 

Thank you for reaching out to us. You'll need to contact TracFone Customer Support at 800.867.7183 for further assistance with your inquiry. Hope this helps!

 

Sean, AT&T Community Specialist

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