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Dgoldman's profile

Contributor

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3 Messages

Tue, Jul 4, 2017 4:35 PM

Personal hotspot not on unlimited data plan

YThis is problem and answer: I had 30 Gb plan. Had a lot of rollover data. Reduced to 10gb, within a week rewalized I needed more. Called att to go back to original plan. Was told unlimited would be $24 less than original plan.

 

Was not told I could not use hotspot on this unlimited plan. I am a full time RVer, traveling and working on the road as a researcher and consultant. . I must have the hotspot from my iPad to work on my laptop. This lost me income for 2 days before I discovered the unlimited plan cut my access not a connection problem. Makes me angry! 

 

Have now now learned there is unlimited "choice" plan AND WHAT I NEED IS THE UNLIMITED PLUS PLAN! Which allows personal hotspot and tethering.

ATTHelp

Community Support

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171.5K Messages

4 y ago

Hello @Dgoldman,

 

Thank you for bringing this to our attention via the Community Forums! I apologize the Unlimited Choice plan did not suit your needs; however, I can definitely help you get the plan you need.

 

Our Unlimited Plus plan features higher speeds, a ten gigabyte hotspot (per line), and HBO compared to our Unlimited Choice plan. More details on both of these plans can be found here. We also have a super helpful article on how to change your plan; if you are unable to do so, we would be more than happy to assist you.

 

I hope you find this useful! Have a great rest of your weekend.

 

Jordan, AT&T Community Specialist

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