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New Member

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8 Messages

Mon, Apr 19, 2021 11:51 AM

Note 20 Ultra 5G not downloading MMS.

Starting on Saturday 04/17/21 my MMS began showing the NoSubject: Message Size: Expires; box and shows the spinning download symbol but doesn't download group texts or pictures. The Error: Network Error  message occasionally appears. I have factory reset. Turned of wifi. Turned off mobile data. Checked the APN. (Nxtgenphone). I've searched every forum suggestion. No solution so far. HELP!?

This conversation has been merged. Please refer the main conversation:

Cannot send or receive pictures in Messages MMS

Responses

New Member

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2 Messages

25 d ago

Same, i have the same phone and it started the same time for me too.  My group chats come as individual texts with the download symbol now. Sms and rcs seem to still work just mms that's messed up

New Member

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2 Messages

25 d ago

same

New Member

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2 Messages

25 d ago

Same thing, All the Note 20's in my house.  Cleared cache, tried a different app, same result. 

New Member

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8 Messages

25 d ago

OK. So after trying multiple suggestions I fixed it by going to Settings- Connections- Mobile Networks- Access Point Names- Add (upper right corner). When given the option to edit, type in; Name: ATT Nxtgenphone APN: NXTGENPHONE (All caps). Then the only other change is in the field for APN type: default,supl,mms,hipri. Make sure your 2g capability and international roam 2g are enables as well. Worked immediately for me.

New Member

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8 Messages

25 d ago

Sorry the APN is not all caps. See my screnshot 

New Member

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8 Messages

25 d ago

Screen shot 

Brand User
ATTHelp

Community Support

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155K Messages

24 d ago

Hello @stteve23,

 

We're sorry you've been experiencing trouble with your group, MMS messages.

 

First, we'd like to confirm if the suggested resolution provided by another customer was helpful.

 

Did it help resolve your messaging concern?

 

If not, please provide some additional details so we can investigate further:

  • Does this happen with all carriers you send/receive group/MMS texts?
  • Can you send group messages and MMS?
  • Does this affect androids, iPhones or both? 

Follow up and let us know.

 

Jonye, AT&T Community Specialist

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