
New Member
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8 Messages
Note 20 Ultra 5G not downloading MMS.
Starting on Saturday 04/17/21 my MMS began showing the NoSubject: Message Size: Expires; box and shows the spinning download symbol but doesn't download group texts or pictures. The Error: Network Error message occasionally appears. I have factory reset. Turned of wifi. Turned off mobile data. Checked the APN. (Nxtgenphone). I've searched every forum suggestion. No solution so far. HELP!?
stteve23
New Member
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2 Messages
3 years ago
Same, i have the same phone and it started the same time for me too. My group chats come as individual texts with the download symbol now. Sms and rcs seem to still work just mms that's messed up
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coltonspops
New Member
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2 Messages
3 years ago
same
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jasoncheckplease
New Member
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2 Messages
3 years ago
Same thing, All the Note 20's in my house. Cleared cache, tried a different app, same result.
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SCOYO1971
New Member
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8 Messages
3 years ago
OK. So after trying multiple suggestions I fixed it by going to Settings- Connections- Mobile Networks- Access Point Names- Add (upper right corner). When given the option to edit, type in; Name: ATT Nxtgenphone APN: NXTGENPHONE (All caps). Then the only other change is in the field for APN type: default,supl,mms,hipri. Make sure your 2g capability and international roam 2g are enables as well. Worked immediately for me.
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SCOYO1971
New Member
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8 Messages
3 years ago
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SCOYO1971
New Member
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8 Messages
3 years ago
Screen shot
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ATTHelp
Community Support
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225.6K Messages
3 years ago
Hello @stteve23,
We're sorry you've been experiencing trouble with your group, MMS messages.
First, we'd like to confirm if the suggested resolution provided by another customer was helpful.
Did it help resolve your messaging concern?
If not, please provide some additional details so we can investigate further:
Follow up and let us know.
Jonye, AT&T Community Specialist
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