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petrhino's profile

New Member

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2 Messages

Thu, Mar 10, 2022 6:42 PM

Not Receiving Verification Texts

I recently switched to ATT from Verizon. Since then, I am not receiving 2 factor authentication codes. This is happening with all websites, banks, etc, that I use. I saw another post on this topic which recommended turning phone off/on, going to the app and refreshing connection, and then turning off/on. None of that has worked. It's very annoying to not be able to get these. Interestingly, the other phones on our account DO seem to be able to get the verification codes, just not mine. This is a post-paid account and it's an Iphone 13. I am gettings texts from friends, etc. just not the authentication texts. I made sure the numbers are not somehow blocked too, they aren't. 

ATTHelp

Community Support

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203.5K Messages

9 months ago

Welcome to the AT&T family, ! Allow us to offer one more suggestion to help you receive verification texts!

 

Visit our AT&T Wireless Support website and select Get Suggestions. You'll be directed to the Fix an Issue section. From there you will select your device then navigate back to that section and click Connection>Messaging. Then allow this tool to troubleshoot your device by following the prompts and you'll be presented with our top personalized solutions.

 

If this doesn't help, come back and let us know! Then we'll invite you into a private messages and escalate your case for further investigation. 

 

Jonye, AT&T Community Specialist

New Member

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8 Messages

2 months ago

This didn't fix my issue.  I'm 1) not recieving any verification codes via text (from bank, google, etc), and 2) not receiving text messages from some friends (at least from verizon, maybe others).   I am receiving AT&T verification codes, and I am receiving calls fro others-- just no texts.

How do I fix?

New Member

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2 Messages

2 months ago

I called the Support number, and they had me go through my old texts that had transferred to my new phone looking for all the verification texts from my banks that I had gotten previously. They instructed me to reply to those texts with Stop and then a separate text that said Start. Or some variation of those words, depending on what company sent the original text. That seemed to turn them back on and I have not had the problem since. I hope this helps! 

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