Not receiving verification codes

Here's the odd thing.  AT&T's Customer Support keeps on telling me there are no known issues even though there are entire forums dedicated to this topic.  There only possible resolution is to check if there number is blocked on my phone and that's why I'm not receiving texts.  When I asked what the number is, they there are hundreds and I'd therefore, have to unblock all my blocked calls to see if this was a fix.

Bottom line, AT&T Customer Support is really trying but there is such a disconnect within their IT team, who apparently don't have a clue how to address and fix this issue.

I called the number you posted. Other than wait time, it was the absolutely fastest call to AT&T ever. I hate calling AT&T. I have literally spent hours adding up to days trying to get issues fixed mostly to no avail. This call was the exception! I responded that “I was having trouble receiving texts.” I was sent to pro tech support and had Luigi in TN. He reset & refreshed my phone, had me turn it off for 10 seconds and turn it back on. He promptly called me back, had me test receiving a verification code…and holy crap! It worked!!! I’m amazed. Best support call ever. Will start here forever more!!! Luigi! You are the best tech ever! Still can’t believe I was on the call for less than 20 minutes! That has to be a record! And that includes hold time. Wow! Thanks so much for the post!!!

•Number to call: 800-331-0500

•Problem: “I’m having trouble receiving text messages”

•You’ll be transferred to Assurion, Pro-Tech Support. (Do not hang-up…I almost did😳). Wait for tech and explain you aren’t receiving verification codes. They’ll send your phone a reset and refresh. You won’t lose anything. 

•Make sure to confirm that they will call you back. 
•Turn your phone off for 10 seconds.

•Turn it back on and get your return call. 
•Verify you are now receiving codes! 
•Yay!!!! 

Easiest call to AT&T ever! 

I’ll post as a separate comment in case it can’t be found in this reply. 

FIXED!!!! UNBELIEVABLE!!!

I called the number posted below by “cltbrad2.” Other than wait time, it was the absolutely fastest call to AT&T ever. I hate calling AT&T. I have literally spent hours adding up to days trying to get issues fixed mostly to no avail. This call was the exception! I responded that “I was having trouble receiving texts.” I was sent to pro tech support and had Luigi in TN. He reset & refreshed my phone, had me turn it off for 10 seconds and turn it back on. He promptly called me back, had me test receiving a verification code…and holy crap! It worked!!! I’m amazed. Best support call ever. Will start here forever more!!! Luigi! You are the best tech ever! Still can’t believe I was on the call for less than 20 minutes! That has to be a record! And that includes hold time. Wow! “Cltbrad2” Thanks so much for the post!!!

•Number to call: 800-331-0500

•Problem: “I’m having trouble receiving text messages”

•You’ll be transferred to Assurion, Pro-Tech Support. (Do not hang-up…I almost did😳). Wait for tech and explain you aren’t receiving verification codes. They’ll send your phone a reset and refresh. You won’t lose anything. 

•Make sure to confirm that they will call you back. 
•Turn your phone off for 10 seconds.

•Turn it back on and get your return call. 
•Verify you are now receiving codes! 
•Yay!!!! 

Easiest call to AT&T ever! 

No, this did not help. I'm going to look for another carrier.

I am having the same exact problem - constantly with ATT not sending me the code, now it won't allow me to access my account at all whereas before I was able to choose to go to my account if I hadn't received the verification code. Most annoying.