Not receiving verification codes
I have an iPhone 12 and my partner has an iPhone 13. We are on a family plan together and we both recently stopped being able to receive verification codes. This happened after we switched out to new SIM cards, due to a service interruption. The new SIM cards fixed the service issue and we are able to receive all other texts & calls, but no codes, which are necessary for any 2-step verifications for things like bank accounts and logging into AT&T.
3 trips to a store and 6 calls to customer service have not been able to resolve the issue. Anyone have any ideas?