New Member
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2 Messages
Not receiving verification codes
I need to reset my passcode, but in order to do that I need to be able to receive a short code, but I am not/cannot receive them, but in order for customer service to help me with the short code issue, I need my passcode, but in order to reset it I need to be able to receive short codes.
formerlyknownas
ACE - Sage
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117.2K Messages
3 years ago
Are you receiving any service?
Prepaid?
Out of the USA?
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ATTHelp
Community Support
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231.5K Messages
3 years ago
Hello @Alliatrus.
We understand your situation, and want to help.
In order to have anyone capable of accessing your account, you'll need to go to an AT&T retail location with valid/up to date identification.
You may also schedule an appointment with that location to speak with the first available sales representative.
Vincent, AT&T Community Specialist
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Alliatrus
New Member
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2 Messages
3 years ago
Considering I'm stationed in Japan. That's not going to be possible.
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formerlyknownas
ACE - Sage
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117.2K Messages
3 years ago
Again, are you prepaid? Prepaid has no service in Japan, and you are blocked from logging in because you’re outside the USA. You also cannot roam in Japan.
If you’re postpaid, call the number for travelers
+1.314.925.6925 free call from your AT&T mobile phone.
In both cases, you may login with a US VPN.
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ATTHelp
Community Support
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231.5K Messages
3 years ago
Hello @Alliatrus,
Thank you for letting us know. To best serve you with your inquiry since you are out of the country, please call +1.314.925.6925 to speak with a representative. Hope this helps!
Sean, AT&T Community Specialist
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