Uniquely for you. Preorder the new Google Pixel 6.
ATTHelpForums's profile
Community Support

Community Support

 • 

2.6K Messages

Wed, Nov 6, 2019 6:28 PM

Not Receiving Verification Codes from App - Solutions From AT&T

Many apps use Two-Factor Authentication to verify your identity. If you're like me and switched your phone recently, you need to verify your identity with some apps like Gmail or PayPal in order to use them. If you do not see the text messages, the steps below may help:

 

Checked your blocked messages

Apple Android
1. Go to the Settings icon
2. Tap Messages
3. Tap Blocked
4. Tap Edit
5. Tap the minus sign ( - ) next to the number of the contact you want to unblock
6. Tap Unblock
1. Go to the Messages icon
2. Tap the menu (3 vertical dots)
3. Tap Settings
4. Tap Block Numbers and Messages
5. Tap Blocked Messages
        a. Any blocked messages will be displayed and can be unblocked

 

Do you have AT&T Call Protect?

Apps like AT&T Call Protect or other 3rd Party Call apps may block unwanted/unidentified numbers. You may need to check the app and remove the numbers if they are listed

 

Is there a bigger issue

If you do not receive text, we highly recommend verifying the number or email in question is accurate. Contacting the Apps Customer Support is recommended if you cannot verify it online.

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Accepted Solution

Official Solution

Community Support

 • 

2.6K Messages

2 y ago

If you're not receiving texts, check out the page above for some fixes that may help. 

 

ChrisZ, AT&T Community Specialist 

New Member

 • 

1 Message

1 y ago

I get texts but I don’t get any verification codes I put in my phone number to get the verification code but nothing comes

New Member

 • 

1 Message

9 d ago

I just recently got the Iphone 13, and I'm not getting the verification code for me to see my account. I followed the directions on top of this page, but I don't know what number(s) ATT uses to send the code.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.