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Need your talk or text logs?
Memphis8420's profile

New Member

 • 

1 Message

Thursday, January 19th, 2023 12:49 PM

Not receiving txt and others not receiving my txt

Txt msgs not going thru

Community Support

 • 

232.8K Messages

1 year ago

We understand how important it is to be able to send and receive texts, Memphis8420.

 

Here are a few troubleshooting tips you can try. You may use our Device Support page to find information on how to complete the following steps based on your device make and model.

  • Restarting your device.
  • Make sure airplane mode is not on.
  • Check the coverage map.
  • Remove and reinsert your SIM card. 
  • Use our Wireless Support tool for step by step troubleshooting help. 

We can also use some additional information.

  • What is the make and model of your device? This will help us find personalized steps.
  • Is everything else working fine on your device such as making and recieving phone calls and access to the internet? This will help us determine our next steps.
  • How many signal bars do you have? This will help us understand your signal strength.
  • Is this the first time you experienced this? If so, when did it start? This will help us with our next steps. 

 

We do look forward to your response to help get this resolved. 

 

Clarissa, AT&T Community Specialist 

 

 

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