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Gingilingi83's profile

Contributor

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1 Message

Thu, Aug 13, 2015 1:46 PM

Not receiving texts to email

Over the past few days I've been having issues with not receiving any texts sent to gmail.  I am sending messages from my email to a phone and they are receiving all of these texts.  When they reply to the text I am not receiving ANY of the messages in my email and they are not receiving any error messages.  Previously this had been working just fine.  Is anyone else experiencing this problem or know what's going on?

Community Support

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15.2K Messages

7 years ago

Hi there @Gingilingi83

 

I’d be happy to help with receiving texts to your email account! Have you been able to test this with your own cell number/email address? Try sending an email from your account to your cell number and then try replying. After testing that route, then try sending a text from your phone directly to your email address without it being a reply. This will help us find where along the line the issue is occurring, whether it be routing in general or replies.

 

Thanks!

Charise

 

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