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Contributor
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2 Messages
Not Receiving Text Messages
Today I hadn't really paid attention to my phone, but I realized people who usually reply to my texts hadn't replied all day.
I asked my dad why he didn't text me back, but he showed me where he had. A friend also told me that they had sent texts.
I have turned my phone off and back on, but I am not receiving any new messages, and I haven't all day. Please help!
Responses
Accepted Solution
Official Solution
ATTJulieCS
Former Employee
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1.1K Messages
6 years ago
Please visit the Troubleshoot and Resolve Tool to troubleshoot issues with sending or receiving text messages.
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ATTDmitriyCM
Community Manager
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9.5K Messages
6 years ago
Hi @AJ5652
Are you still having this issue? What kind of phone do you use?
Thanks,
Dmitriy
Rethink Possible
Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!
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AJ5652
Contributor
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2 Messages
6 years ago
After a long, hard few hours with troubleshooting my cell phone via landline, I finally was connected through to a Technical Support Representative who was VERY helpful AND polite, to top. I have since resolved this issue.
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Lmlyp24
Contributor
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1 Message
6 years ago
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Candy-Iowa
Tutor
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10 Messages
6 years ago
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schwedac
Contributor
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1 Message
6 years ago
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maxrebos
Scholar
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39 Messages
6 years ago
How about posting what the tech did to fix your text problems, I am having it also.
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maxrebos
Scholar
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39 Messages
6 years ago
for WEEKS and WEEKS, my AT&T Galaxy S4 has had trouble sending and receiving texts. The take forever to send, if they send at all. Sometimes it can take 10 minutes for the stop text app to tell me the text was sent. I have full wireless signal (5 bars), and the 4G is working. Some days texts send and receive in less than 1 second, but most of the time, there are huge delays and many more failed text sends.
I am in Boston and have unlimited data and unlimited texts. WHY IS THIS HAPPENING!!!!???
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maxrebos
Scholar
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39 Messages
6 years ago
How about posting what they did or had you do to fix the texting problem.
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maxrebos
Scholar
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39 Messages
6 years ago
clicked that link, picked my phone, and could not find anything to fix my issue. useless!
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G.Sinclair
Contributor
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1 Message
4 years ago
WHAT IS THE SOLUTION TO THIS?!?!?!? It is really frustrating!! before I switched to the Galaxy Note 7, I would receive texts and phone calls on my Gear S2 Classic even if the phone was off. Now that I have the Note 7, when it is off ALL I GET ARE PHONE CALLS...NO TEXTS!! PLEASE HELP!!!!
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Taga670
Contributor
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2 Messages
4 years ago
It is about 9:00 am Wednesday September 14,2016 and I just received
8 texts from last Sunday September 11
1 text from yesterday September 13
1 text from three hours ago
2 texts from one hour ago
Very frustrating!! Has AT&T or anyone found a solution to this issue?
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gonzalezmon
Contributor
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1 Message
4 years ago
I lost all my txt messages from beggining of June 2016 till now on my sons fone *** is it possible to get an email at *** with all those txt or not possible. Please help us
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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Cell-Disaster
Tutor
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2 Messages
4 years ago
Really interesting at how many people are having this issue with not getting texts and been happening for over 2 years and there is STILL no solution! Great customer service AT&T!! FYI, that trouble shooting tool is nonsense. All you do is tell us to update our phones software and restart. YEP!! We're all DAs!! TYVM..
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GeekBoy
Master
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4.1K Messages
4 years ago
SMS messages are not a guaranteed delivery service. Much like email, the messages are sent out over the network, and many factors can keep them from reaching the final destination. There is no guarantee that they will ever reach the desired destination, and they could be delayed by many different factors (like network nodes being down, nodes being overloaded and traffic being dropped, etc.).
People like to assume that SMS is guaranteed delivery, but it is not. Neither is email.
Jerry B.
"GeekBoy"
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