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AJ5652

Contributor

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2 Messages

Fri, Oct 17, 2014 3:55 AM

Not Receiving Text Messages

Today I hadn't really paid attention to my phone, but I realized people who usually reply to my texts hadn't replied all day.

I asked my dad why he didn't text me back, but he showed me where he had. A friend also told me that they had sent texts.

I have turned my phone off and back on, but I am not receiving any new messages, and I haven't all day. Please help!

Responses

Accepted Solution

Official Solution

ATTJulieCS

Former Employee

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1.1K Messages

5 years ago

Please visit the Troubleshoot and Resolve Tool to troubleshoot issues with sending or receiving text messages.

ATTDmitriyCM

Community Manager

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9.1K Messages

6 years ago

Hi @AJ5652

Are you still having this issue? What kind of phone do you use?

Thanks,

Dmitriy

Rethink Possible

Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

After a long, hard few hours with troubleshooting my cell phone via landline, I finally was connected through to a Technical Support Representative who was VERY helpful AND polite, to top. I have since resolved this issue.

Lmlyp24

Contributor

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1 Message

6 years ago

I am having this same issue. There are times I miss all kinds of texts. They are being sent from all different carriers and different types of phones. I have had this issue with AT&T for years now. I have had my handsets replaced multiple times and that is not the issue. How did you get this fixed?

Candy-Iowa

Tutor

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10 Messages

5 years ago

Troubleshoot does NOT fix this problem for me! Increased GREATLY after the 8.2 software update. Please don't tell me the generic "use the troubleshoot tool" answer.

schwedac

Contributor

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1 Message

5 years ago

Same problem, multiple times. First time I was helped the rep tried all sorts of things that didn't fix it until he decided to re-register my phone to the network. That fixed the problem for about a week until I got another cascade of texts all at once and realized it was happening again. I called the help line and this time the rep suggested I get a new Sim card, and if that didn't work I'd have to get a new device (also said she couldn't fix the immediate problem even though the other service rep had no problem re-registering my device). Anyway, I got a new Sim card and a brand new moto g, only to have the same issue happen today, when another cascade of texts from Sunday and Monday came through all at once. Time sensitive texts, mind you. A quick search shows a multitude of at&t users with the same problem and a real solution never arises. Please help.

maxrebos

Scholar

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39 Messages

5 years ago

How about posting what the tech did to fix your text problems, I am having it also.

maxrebos

Scholar

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39 Messages

5 years ago

for WEEKS and WEEKS, my AT&T Galaxy S4 has had trouble sending and receiving texts. The take forever to send, if they send at all. Sometimes it can take 10 minutes for the stop text app to tell me the text was sent. I have full wireless signal (5 bars), and the 4G is working. Some days texts send and receive in less than 1 second, but most of the time, there are huge delays and many more failed text sends.

I am in Boston and have unlimited data and unlimited texts. WHY IS THIS HAPPENING!!!!???

maxrebos

Scholar

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39 Messages

5 years ago

How about posting what they did or had you do to fix the texting problem.

maxrebos

Scholar

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39 Messages

5 years ago

clicked that link, picked my phone, and could not find anything to fix my issue. useless!

G.Sinclair

Contributor

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1 Message

4 years ago

WHAT IS THE SOLUTION TO THIS?!?!?!? It is really frustrating!! before I switched to the Galaxy Note 7, I would receive texts and phone calls on my Gear S2 Classic even if the phone was off. Now that I have the Note 7, when it is off ALL I GET ARE PHONE CALLS...NO TEXTS!! PLEASE HELP!!!!

Taga670

Contributor

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2 Messages

4 years ago

It is about 9:00 am Wednesday September 14,2016 and I just received

8 texts from last Sunday September 11

1 text from yesterday September 13

1 text from three hours ago

2 texts from one hour ago

Very frustrating!! Has AT&T or anyone found a solution to this issue?

gonzalezmon

Contributor

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1 Message

4 years ago

I lost all my txt messages from beggining of June 2016 till now on my sons fone *** is it possible to get an email at *** with all those txt or not possible. Please help us

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Cell-Disaster

Tutor

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2 Messages

4 years ago

Really interesting at how many people are having this issue with not getting texts and been happening for over 2 years and there is STILL no solution! Great customer service AT&T!! FYI, that trouble shooting tool is nonsense. All you do is tell us to update our phones software and restart. YEP!! We're all DAs!! TYVM..

GeekBoy

Master

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4.1K Messages

4 years ago

SMS messages are not a guaranteed delivery service. Much like email, the messages are sent out over the network, and many factors can keep them from reaching the final destination. There is no guarantee that they will ever reach the desired destination, and they could be delayed by many different factors (like network nodes being down, nodes being overloaded and traffic being dropped, etc.).

People like to assume that SMS is guaranteed delivery, but it is not. Neither is email.

Jerry B.
"GeekBoy"

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