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lweide's profile

Contributor

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1 Message

Tuesday, December 22nd, 2015 8:42 PM

Not Receiving Group Text Responses from Verizon Customers

After 90 minutes on the phone with AT&T Technical Support, I'm told that the reason I'm not receiving group text message responses from Verizon customers, is because Verizon is blocking my number. I don't really understand this because I can receive individual texts from Verizon customers. The solution is that I tell my friends who use Verizon to call their carrier and request my number not be blocked. Are you kidding me?!?! They said it's a known issue, so why isn't AT&T stepping in and calling Verizon to resolve this? This is ridiculous! Unfortunately, dropping AT&T won't fix the issue because it's Verizon's fault, or so they say. Maybe it's time for a new cell phone number AND carrier... I'd really appreciate someone at AT&T reaching out to me so I can provide information so that AT&T can call Verizon and get this fixed. This is horrible that AT&T isn't doing anything on behalf of their customers and instead pointing the finger at Verizon. You mean to tell me that you don't have a liason to help resolve your customer's issues that involve other carriers? You're going to lose a customer over this if it's not resolved without my friends having to waste their time relaying to Verizon the issue I'm having with my phone.

Community Support

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15.2K Messages

7 years ago

Hi there! @lweide thanks for posting your concerns. I’m sorry to hear you’re having these problems and we’ll be happy to reach out to you and help get this resolved.

So I can further assist you, please private message me by clicking here and provide your name and a good contact number.

We will contact you within two business days, between the hours of 11:00 am to 7:00 pm CST

 

Thanks!

Darren

New Member

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2 Messages

2 months ago

I am having same issue!

ATTHelp

Community Support

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207.7K Messages

2 months ago

Hey, @dwbrown. Thanks for reaching out to us about not receiving group text from a certain provider. At this time, we would like to speak with you in private. Please click the message icon and reply.

 

We look forward to speaking with you!

 

TT, AT&T Community Specialist

New Member

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2 Messages

2 months ago

I am still having the following issue.   I recently switched to ATT after over 30 years with Verizon.   Since the switch, I have noticed when I send out a group text, I cannot see the responses from a verizon customer on that group text.  They get the message and they reply, but I cannot see it.  My wife has the same exact model of phone as I do (Pixel 6) and has no issue seeing their responses.   PLEASE HELP!

New Member

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1 Message

1 month ago

I am having the same issue sporadically and can’t get answers other than from forums. 

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