Skip to main content
AT&T Community Forums
K

New Member

 • 

1 Message

Sun, Oct 25, 2020 8:29 PM

Not getting texts after switch

I switched from Verizon to ATT today, I got an iPhone when I brought my number over but only people with iPhones have been able to receive or send me messages. 
help please?

Responses

Brand User
ATTHelp

Community Support

 • 

140.3K Messages

a month ago

Thank you for joining AT&T Wireless, @Kvfxlonewolf

We understand how important your messaging service is an want to turn this around for you as soon as possible. Since your post - are you able to send/receive messages?

If yes, the AT&T Troubleshoot & Resolve tool is a great place to get the solution you're looking for. Simply Sign in, choose your iPhone model, then under Service/network pick messaging and follow the prompts. Its easy to use and will provide customized solutions much like speaking with a service representative. 

Please give it a try, and test the results. Let us know what you discover. We're standing by!

Keny, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question