Announcements
HBO Max - where HBO meets so much more!

Teacher

 • 

4 Messages

Fri, Feb 10, 2017 10:18 PM

No way to backup & restore text messages with AT&T "advanced" messages?

My Samsung S7 was defective, and AT&T sent me a replacement. In the process of transfering all of my content over from my old device to the replacement device (another S7, initally using SmartSwitch), I noticed that very few of my outgoing texts had transferred over. I also tried MyBackup, Carbonite, Helium, AT&T Mobile Setup, MobileTrans ... and kept getting the same result. Upon further investigation, it turns out that the message that would not transfer wer "advanced" messages - a new format that AT&T has started migrating to (but can be disabled). None of the backup softwares on the market work with this format, and the new format has very limited value (with very few users, I see message receipts - that's all I 've noticed different). However, not being able to backup and restore my texts is a major problem for me. I frequently reference past texts, and I've worked hard to keep my full archive through backups and transfers for years. AT&T makes this change, doesn't inform us of the implications, now I'm stuck about to lost important data. I've spent hours with AT&T support in chats, on the phone, in the store, and nobody can help me. This feels completely unacceptable.

Responses

lizdance40

ACE - Sage

 • 

75.5K Messages

a year ago

@Anonymous

There is no app period.  Not for android.   It’s a virtual service.  Since I no longer have a compatible At&t android I can’t look up the path in setting of the phone app.  It would be in the s6.  I have no familiarity with iPhone and this function.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

 • 

75.5K Messages

a year ago

https://www.att.com/features/backup-sync.html

iPhone is listed as a compatible device.  

 

Moving between At&t androids it’s a simple as swapping SIM card and letting the new phone sync.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

11 Messages

a year ago

As I mentioned in my previous post, you only have two options to get these messages off your old phone:

 

1) SMS Share 2 - Supports RCS and Advanced Messaging - https://play.google.com/store/apps/details?id=com.gilapps.smsshare2

2) Legal Text Collector - Advanced messages are supported on AT&T - https://play.google.com/store/apps/details?id=com.legaltextcollector

lizdance40

ACE - Sage

 • 

75.5K Messages

a year ago

@kevp913

Hope those work.  At&t needs to get its act together.   

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

7 months ago

Has anyone tried   this and found that it works (i.e. transfers RCS and advanced messages to non AT&T android phone?

SMS Share 2 - Supports RCS and Advanced Messaging - https://play.google.com/store/apps/details?id=com.gilapps.smsshare2

Tutor

 • 

11 Messages

7 months ago

As I noted above, that app will work to read the messages. You cannot transfer to a non-AT&T phone however. See my post from 3/31/2018.