No text received sound when on a call
We have an iPhone 6s, 11 and 12 and when we're on a call none of us hear a "text received" sound. The phones are not switched to silent, we are on iOS 14.1, we have checked all of our user settings and have text tones on, and we are not on DND mode. Unless we're looking directly at our phone to see a message only the banner displays or a number to indicate that there are texts in Messages. Even while on a call and texting someone in the message itself there is no text sound alert when receiving a text. Does anyone know how to resolve this issue?