Jim58wnc's profile

Contributor

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1 Message

Sat, Sep 29, 2018 12:53 AM

NFL Mobile App used 18GB background data??

I had an unprecedented background data drain last night while I was sleeping - on its own, my NFL Mobile App somehow used over 18GB of data while minimized, phone asleep and locked.

This is a trusted app I've been using for at least 3 years without any issues. I do not use it to watch videos or live streams, only to get updated game scores.

Of course I have resolved the $150 coverage fees, and uninstalled the app. Has anyone else seen anything like this before (me, never)? Ideas? Preventions?

(BaTW, AT&T CS and Tech support were fantastic!)

Accepted Solution

Official Solution

ATTHelp

Community Support

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192.4K Messages

4 y ago

Hey there @Jim58wnc!

 

You're more than welcome to visit our Troubleshoot & Resolve tool for more information about how to prevent app data drainage. Just select your device and follow the instructions.

 

Hope this helps!

 

Lar, AT&T Community Specialist

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