New phone new plan at Wal-Mart

Hello @steelershave6

Thank you for your patience as we are currently experiencing high volumes due to the COVID-19 crisis.

Since you have stated this is a new plan and new phone from Wal-Mart then this is probably a deal specifically offered by them therefore you would need to go back to them to ensure they have fully processed your order.

Let us know if you have any further questions.

Ayla, AT&T Community Specialist