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J

New Member

 • 

1 Message

Wed, Jun 30, 2021 3:49 PM

Never able to Manage My Data Usage

AT&T claims that we can manage our data usage by turning on and off devices but I am only granted that ability maybe 20% of the times I logon. Why is that?

ATTHelp

Community Support

 • 

176.7K Messages

5 m ago

Hello @jkmrosas,

 

We'd be more than happy to take a closer look into your inquiry.

 

When you say that you're only granted that ability 20% of the times you log on, what ability are you referring to exactly after signing in to myAT&T online?

 

Also, are you saying that you've been power cycling your devices on and off to reduce data consumption?

 

If not, please provide us with more details.

 

In the meantime, you can follow the steps at this link to Manage your data usage.

 

Hope this helps!

 

Sean, AT&T Community Specialist

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