Needs working cellular data to work

Thanks for responding West_33.

There are two measures we can try. If the first doesn't work, proceed to the next one:

• You can try resetting your network settings. This will delete all network settings, returning them to factory defaults. From the home screen, select the Settings app > scroll to and select General > Transfer or Reset iPhone > select Reset > Reset Network Settings > select Reset Network Settings again to confirm.
• Perform a soft reset. Press and quickly release the Volume up button > press and quickly release the Volume down button > press and hold the Side button until you see the Apple logo.

If this doesn't work for you, we'll need the ZIP code you're located in. This will enable us to check the towers in your area.

We look forward to hearing back from you and getting this resolved!

Darais, AT&T Community Specialist

We are here to assist with your inquiry regarding your Active Armor mobile app, West_33.

We would like to get a better understanding of your situation by asking a few questions: 

• What type of device do you have? This will allow us to review the settings on your device.
• Is your device on the latest software? Please note AT&T Active Armor requires the latest software in order to function properly. 

We recommend you review our AT&T Active Armor mobile security app issues article. This will give you information on how to update your device to the latest software, and troubleshooting steps for the Active Armor app. 

If you require further assistance, please reach back out to us. 

Ivan, AT&T Community Specialist

I have the IPhone 12 mini. It is updated to latest iOS update. 

The soft reset fixed the problem and allowed me to get it to work. But there was a pop up that had me turn off the Wi-Fi and use data until it loaded my account. I did that so it’s now fixed thank you

We're very glad to hear that, West_331

Please let us know if there's anything else we can assist you with. Thank you for reaching out to the AT&T Community.

Darais, AT&T Community Specialist