
New Member
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3 Messages
Needs working cellular data to work
My active armor mobile has up dated I set it up now it’s saying I need an active cellular data connection to work. I have that and it still pops up . How do o fix this?
New Member
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3 Messages
My active armor mobile has up dated I set it up now it’s saying I need an active cellular data connection to work. I have that and it still pops up . How do o fix this?
Accepted Solution
Official Solution
ATTHelp
Community Support
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221K Messages
9 months ago
Thanks for responding West_33.
There are two measures we can try. If the first doesn't work, proceed to the next one:
If this doesn't work for you, we'll need the ZIP code you're located in. This will enable us to check the towers in your area.
We look forward to hearing back from you and getting this resolved!
Darais, AT&T Community Specialist
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ATTHelp
Community Support
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221K Messages
9 months ago
We are here to assist with your inquiry regarding your Active Armor mobile app, West_33.
We would like to get a better understanding of your situation by asking a few questions:
We recommend you review our AT&T Active Armor mobile security app issues article. This will give you information on how to update your device to the latest software, and troubleshooting steps for the Active Armor app.
If you require further assistance, please reach back out to us.
Ivan, AT&T Community Specialist
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West_33
New Member
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3 Messages
9 months ago
I have the IPhone 12 mini. It is updated to latest iOS update.
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West_33
New Member
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3 Messages
9 months ago
The soft reset fixed the problem and allowed me to get it to work. But there was a pop up that had me turn off the Wi-Fi and use data until it loaded my account. I did that so it’s now fixed thank you
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ATTHelp
Community Support
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221K Messages
9 months ago
We're very glad to hear that, West_331
Please let us know if there's anything else we can assist you with. Thank you for reaching out to the AT&T Community.
Darais, AT&T Community Specialist
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