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Wed, Jun 30, 2021 3:19 PM

My phone only catches 3G

I'm using a 5G data plan from At&t, but my phone only catches 3G ever since I've used a prepaid plan. 

Model: Samsung Galaxy A Quantum

Location: I have used At&t service in Detroit, MI, Chicago, Il, and Los Angeles, LA. In all locations, only 3G. 

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Official Solution

ACE - Sage

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101.9K Messages

1 year ago

In order to get 5G you have to have a compatible phone. In your case you're using a phone which is not certified for use in the United States and is certainly not certified to work on AT&T.

Here's the whitelist:

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf&ved=2ahUKEwiImeqyqtPwAhW9KFkFHZXWAoIQFjABegQIGxAC&usg=AOvVaw1C5znQishzVLbCB1H7kNIA

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