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Wednesday, June 30th, 2021 3:19 PM

My phone only catches 3G

I'm using a 5G data plan from At&t, but my phone only catches 3G ever since I've used a prepaid plan. 

Model: Samsung Galaxy A Quantum

Location: I have used At&t service in Detroit, MI, Chicago, Il, and Los Angeles, LA. In all locations, only 3G. 

Accepted Solution

Official Solution

ACE - Sage


111.1K Messages

2 years ago

In order to get 5G you have to have a compatible phone. In your case you're using a phone which is not certified for use in the United States and is certainly not certified to work on AT&T.

Here's the whitelist:

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