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rhayesusa's profile

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Monday, September 17th, 2018 8:28 PM

My International Texts not being received.

Since March, my mother in UK does not receive any of my text messages, even though hers get through fine. And before March I had ZERO problems sending these messages. 

 

In addition, people in the UK with the phones and service providers ALSO do not receive my texts. 

 

Have spent hours on the phone talking to Apple, and ATT with no resolution. 

 

Have tried backup and restore, plus deleting all messages and re-entering my Mothers contact number (suggested Verizon forum) more than once. Still no luck. 

 

Any ideas??

Accepted Solution

Official Solution

Community Support

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221.4K Messages

5 years ago

Good morning @rhayeusa.

Thanks for the post.

Are you using AT&T Wireless, or AT&T PREPAID to send your mother an SMS?

You can get Wireless Support for your device online. Simply select your iPhone model > Fix it > Service/network issues > Messaging > follow prompts.

Please try these steps and post back with your success.

Kenneth, AT&T Community Specialist

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