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Fri, Oct 30, 2020 12:42 AM

Multimedia messages won't download.

I'm in a couple group chats for work and when I get their messages, I can't download them. I've tried restarting my phone, turning my wifi on and off, and I've tried turning my data on and off. I still can't download them. What do I do?

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ATTHelp

Community Support

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140.9K Messages

a month ago

Hello @Shayman20,

 

Thank you for your concern.

 

With more details, we'll be able to assist you to the best of our ability:

  • How big are the file you're trying to download? AT&T's network currently supports MMS up to 1MB.
  • Have you check the coverage in the area your experiencing this concern? The device must be in a coverage area to receive the messages.
  • Also, have you tried Troubleshooting your device? This tool provides guided steps that identifies technical concerns and can result in quick fixes. 

Please get back to us so we can work towards a resolution as quickly as possible.

 

Jonye, AT&T Community Specialist

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